Using the 'noguid' command to prepare for an image does not remove the old Agent GUID

Technical Articles ID: KB94064
Last Modified: 2021-02-02 20:02:31 Etc/GMT

Environment

McAfee Agent (MA) 5.7.1, 5.7.0, and 5.6.x

Problem

When you run the noguid agent command to prepare for an image, the current Agent GUID does not get removed from the registry.

Location of the Agent GUID can be found at:

HKLM\SOFTWARE\WOW6432Node\Network Associates\TVD\Shared Components\Framework

If you reboot the primary image, or bring up any new image, the old Agent GUID is retained in the location above.

On the first agent-server communication interval (ASCI). The value changes, and is updated with the correct Agent GUID.

Solution 1

This issue is resolved in McAfee Agent 5.7.2, which is available from either the ePO Software Manager, or the Product Downloads site.

To view other known and resolved issues, see KB93773 - McAfee Agent 5.7.x Known Issues.

NOTE: You need a valid Grant Number to access the update.

Solution 2

We investigated this issue and a Proof of Concept (POC) Build is currently available to resolve the issue. To obtain the POC Build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.

Workaround

Manually delete the Agent GUID entry in the registry before saving the primary image.

CAUTION: This article contains information about opening or modifying the registry.

The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see the Microsoft Windows registry information for advanced users article.
Do not run a REG file that is not confirmed to be a genuine registry import file.

Press the Windows key + R, type regedit into the field, and press Enter.
Navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Network Associates\TVD\Shared Components\Framework
Delete the entry "AgentGUID"="{XXXXXXXXXXXXXXXXXXXXX.EN_US}"

Affected Products

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Knowledge Center

Using the 'noguid' command to prepare for an image does not remove the old Agent GUID

Environment

Problem

Solution 1

Solution 2

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

Using the 'noguid' command to prepare for an image does not remove the old Agent GUID

Environment

Problem

Solution 1

Solution 2

Workaround

Affected Products

Languages:

Choose your region

Title

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