FAQs for ePO Cloud to ePO - SaaS migration
Last Modified: 2023-06-13 09:49:59 Etc/GMT
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FAQs for ePO Cloud to ePO - SaaS migration
Technical Articles ID:
KB93168
Last Modified: 2023-06-13 09:49:59 Etc/GMT Environment
ePolicy Orchestrator (ePO) Cloud ePO - SaaS Summary
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This article provides questions and answers to help customers migrate from ePO Cloud to ePO - SaaS. Why am I being migrated from ePO Cloud to ePO - SaaS? To keep your service at the best quality with the latest features and up-to-date hardware, we're transitioning our ePO Cloud customers to our MVISION platform. ePO - SaaS is our next-generation platform of the award-winning ePO. For more information about ePO - SaaS, see the ePO - SaaS product page. If you have any concerns or queries regarding the transition process, file a service request (SR) to allow us to work with you. To create a Service Request, log on to the ServicePortal:
When does the transition to ePO - SaaS happen? We'll contact you via email with the exact migration date as to when your ePO Cloud data will get replicated to MVISION. When the replication completes, it will trigger a task on your endpoints that transitions your endpoints to ePO - SaaS. What happens during the transition process? We'll take care of the transition process, which we intend to make smooth and transparent to you. The migration process doesn't require any downtime for the endpoints. Your endpoint protection software on the endpoints functions even during the transition process like it usually does. Below is the sequence of what happens:
When can I start using ePO - SaaS? After you receive a confirmation email that you've been successfully migrated from ePO Cloud to ePO - SaaS. You can now log on to your ePO - SaaS account. What credentials do I use to log on to ePO - SaaS? You can use the same credentials that you used to log on to ePO Cloud. Will my licenses automatically be mapped over to ePO - SaaS? Yes. During the migration process, all your ePO Cloud licenses will get mapped to ePO - SaaS. Do I need to reconfigure any settings or policies after the migration? No. Your system tree, tags, events, policies, and tasks will all be replicated to ePO - SaaS. How long will my ePO Cloud remain active after the migration? Post completion of the migration of resources to ePO - SaaS, you'll no longer be able to access the ePO console. A page is shown with the message "Your account has been migrated to MVISION." You'll be redirected to ePO - SaaS in five seconds. I don't see all my endpoints show up in MVISION; what do I do? Make sure all your protected endpoints connect at least once to the ePO Cloud during the transition period. How long does the transition period last? The transition period lasts for 45 days after your migration date. During this period, you can view your ePO Cloud console, but you can't change your ePO Cloud service. What happens during the transition process?
Are my endpoints protected during the migration process? Yes. There's no disruption to protection during the migration process. Are ePO cloud events migrated to ePO - SaaS? Yes. The last year of ePO Cloud events is migrated to ePO - SaaS. What isn't migrated? The following aren't migrated from Cloud ePO to ePO - SaaS:
What happens if I have an existing ePO - SaaS Tenant? All current licenses, data, and configuration from ePO Cloud are mapped to your existing ePO - SaaS tenant. My renewal date is near. What must I renew to?
If you've already been migrated to ePO - SaaS, you must renew to ePO - SaaS.
If you're still on Cloud ePO, renew with your existing TSH SKU. I already have an MVISION account. How does my migration happen?
If you already have an MVISION account and the details match, the migration tool doesn't pick up the migration automatically. The migration tool is unable to determine either of the following:
I would like to try ePO - SaaS. How can I do that?
You can trial ePO - SaaS. Use the Sign Up link on the ePO - SaaS logon page.
IMPORTANT: Don't use the same primary user email address that you have for ePO Cloud. The migration automation tool uses that email to create your account. Use of the primary email blocks the tool from proceeding further. The migration tool can't choose what needs to be done with the data in the trial account. Related InformationTo contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
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