Endpoint Security for Mac Global Threat Intelligence queries fail after a root certificate expired on May 30, 2020

Technical Articles ID: KB92950
Last Modified: 2022-07-22 05:18:43 Etc/GMT

Environment

Endpoint Security for Mac (ENSM) Threat Prevention 10.6.x

NOTE: ENSM 10.7 includes the root certificate, and this certificate expiration issue doesn't apply.

Problem

One of the root certificates needed for ENSM SSL communication expired on May 30, 2020. After this date, Global Threat Intelligence (GTI) lookup queries from on-access scan (OAS) and on-demand scan (ODS) fail.

NOTE: There's no impact to the following:

Adaptive Threat Protection (ATP) lookups on file execution
ENSM OAS and ODS protection via DAT content
DAT updates
ATP, Firewall, and Web Control modules

Solution

MsgBus Cert Updater 5.6.5.268 is available in the ePO Software Download Manager (SDM), the Product Downloads site, and MVISION.
MsgBus Cert Updater 5.6.5.260 is live in ePO Cloud production partitions.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

To update the expired root certificate, you can use the attached ePO Endpoint Deployment Kit (EEDK) package from the "Attachment" section in this article.

To deploy the EEDK package, perform the steps below:

Check the package into the ePO Master Repository.
Create a deployment task that deploys the package on the macOS systems.

Related Information

See also KB92937 - Secondary root certificate for TLS might need to be updated.

Attachment

ENSMMACX1000.zip
15K • < 1 minute @ broadband

Affected Products

Languages:

This article is available in the following languages:

Knowledge Center

Endpoint Security for Mac Global Threat Intelligence queries fail after a root certificate expired on May 30, 2020

Environment

Problem

Solution

Workaround

Related Information

Attachment

Affected Products

Languages:

Title

Title

Knowledge Center

Endpoint Security for Mac Global Threat Intelligence queries fail after a root certificate expired on May 30, 2020

Environment

Problem

Solution

Workaround

Related Information

Attachment

Affected Products

Languages:

Choose your region

Title

Title