Outlook error message that chart.dll is missing or ActiveX webpages fail to load in Internet Explorer

Technical Articles ID: KB92671
Last Modified: 2023-02-07 16:45:43 Etc/GMT

Environment

Endpoint Security (ENS) Web Control 10.7.0 February 2020 Update and later, 10.6.1 February 2020 Update and later
Microsoft Outlook 2016
Microsoft Internet Explorer

Problem

You might encounter either of the following issues:

When using Outlook, a pop-up error message might display stating that the file chart.dll is missing. If you click OK in the pop-up message, it causes Outlook to close and relaunch.
Webpages with ActiveX might fail to load in Internet Explorer.

Cause

Changes to the way that ENS Web Control does injection for email annotations causes the Outlook issue. The changes also impact some ActiveX webpages and keep them from loading.

Solution

This issue is resolved in ENS 10.6.1 July 2020 Update and ENS 10.7.0 July 2020 Update.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Affected Products

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Outlook error message that chart.dll is missing or ActiveX webpages fail to load in Internet Explorer

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Outlook error message that chart.dll is missing or ActiveX webpages fail to load in Internet Explorer

Environment

Problem

Cause

Solution

Affected Products

Languages:

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