McAfee Agent policy option 'Prompt user when a reboot is required' ignored
Last Modified: 2020-04-14 16:06:31 Etc/GMT
Affected Products
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McAfee Agent policy option 'Prompt user when a reboot is required' ignored
Technical Articles ID:
KB92583
Last Modified: 2020-04-14 16:06:31 Etc/GMT Environment
McAfee Agent (MA) 5.6.x
Problem
After a successful upgrade or installation of McAfee products, you see a reboot prompt. The reboot prompt appears even when the following McAfee Agent policy setting is disabled:
The X #9776 RcFile LoadString,02410001,128 X #9776 ScrptExe Line 724: ShowUpdateDlg dwRet = REBOOT, Restart required, Restart the computer to complete the update of (EEDK) McAfee Agent Reboot Prompt check., System will be rebooted automatically after, -1 X #9776 ScrptExe System reboot is requested at later time. The McTrayPrivateInterface.cpp(311) 4724(4580) - Entering McTrayDisplayAdvisoryMsg McTrayPrivateInterface.cpp(331) 4724(4580) - Leaving McTrayDisplayAdvisoryMsg McAfeeCommonUpdaterPlugin.cpp(538) 4724(4580) - Privileged user response awaited McTrayPrivateInterface.cpp(350) 4724(4580) - Entering McTraySetState Plugin.cpp(996) 4724(4580) - One or more McAfee products were installed and require a system restart. Cause
McAfee Agent is not honoring the policy setting Solution
This issue is resolved with McAfee Agent 5.6.5, which is available from the Product Downloads site and the ePO Software Manager. To view other resolved issues, see KB90993. Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.
Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products. Affected ProductsLanguages:This article is available in the following languages: |
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