Platform ID incorrectly reported as TLOS and not a supported Linux system

Technical Articles ID: KB92428
Last Modified: 2023-08-11 05:05:18 Etc/GMT

Environment

McAfee Agent (MA) 5.6.0 to 5.6.3
Trellix Linux Operating System (TLOS)

Linux-supported operating systems

For supported environments, see KB51573 - Supported platforms for McAfee Agent 5.x.

Problem

Managed Linux systems are reported incorrectly back to ePolicy Orchestrator (ePO) as TLOS.

When you look at the systems properties, the PlatformID is reported as TLOS, but the selected systems aren't TLOS.

The properties that MA collects and sends to the ePO Server are incorrect.

Cause

MA doesn't collect the correct properties from the client.

NOTE: Product functionality isn't affected by having TLOS as the ProductID.

Solution

The issue is resolved with MA 5.6.5, which is available from the Product Downloads site and the ePO Software Manager.

Also, see KB90993 - McAfee Agent 5.6.x Known Issues.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Affected Products

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Platform ID incorrectly reported as TLOS and not a supported Linux system

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Problem

Cause

Solution

Affected Products

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Knowledge Center

Platform ID incorrectly reported as TLOS and not a supported Linux system

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Solution

Affected Products

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