Default Auto Update task is removed when McAfee Agent is provisioned from Unmanaged to Managed mode

Technical Articles ID: KB92370
Last Modified: 2020-03-10 15:18:50 Etc/GMT

Environment

McAfee Agent (MA) 5.6.0 to 5.6.3

Problem

The Auto Update task in the Endpoint Security (ENS) console on the client, is unexpectedly removed.

The problem is seen after you provision the McAfee Agent from the Unmanaged mode (standalone install), to Managed by ePO mode.

NOTE: The missing default ENS product update task, is created as part of the ENS Threat Prevention standalone installation package.

System Change

You changed McAfee Agent from Unmanaged mode to ePO Managed mode.

Cause

In Unmanaged mode, the macmnsvc.db file is 0 kilobytes.

During McAfee Agent provision to the Managed mode, maconfig first checks the (.db) files for corruption. Any (.db) files found corrupted or 0 KB, are assumed to be corrupted, and are deleted. New files are then created. Deletion of the (.db) files is why the existing Auto Update task is removed.

Location to maconfig:

Windows - C:\ProgramData\McAfee\Common Framework\logs
Linux - /opt/McAfee/agent/bin/
macOS - /Library/McAfee/agent/bin/

Solution

This issue is resolved with McAfee Agent 5.6.4.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Knowledge Center

Default Auto Update task is removed when McAfee Agent is provisioned from Unmanaged to Managed mode

Environment

Problem

System Change

Cause

Solution

Workaround

Affected Products

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Title

Title

Knowledge Center

Default Auto Update task is removed when McAfee Agent is provisioned from Unmanaged to Managed mode

Environment

Problem

System Change

Cause

Solution

Workaround

Affected Products

Languages:

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Title

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