Single Sign On fails after checking in the MVISION Cloud Bridge 2.x Extension

Technical Articles ID: KB92126
Last Modified: 2023-08-01 11:20:12 Etc/GMT

Environment

ePolicy Orchestrator 5.10.x, 5.9.x
MVISION Cloud Bridge 2.x

Problem

After checking in the MVISION Cloud Bridge 2.x Extension, users fail to log on.

When Single Sign On fails, users are redirected back to the ePO logon page.

The correct username and password have been entered.

No error message is displayed in the interface or the logs.

NOTE: Error messages aren't displayed because a new session is created when the user is redirected to the ePO console.

Cause

The situation above can occur under the following circumstances:

User has no permissions.
User doesn't belong to the linked tenancy.
User isn't an ePO user.

Solution

After your investigation to determine the cause, implement one of the following solutions:

Cause	Solution
User isn't an ePO user	Create the MVISION user in ePO. Use the new user page.
User has no permissions	Assign permission sets or administrator role to the user.
User doesn't belong to the linked tenancy	Take one of the following actions: Relink to the correct tenancy. Log on with a linked tenancy user. Relink to another tenancy via the Cloud Bridge Server Setting page.

Affected Products

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Knowledge Center

Single Sign On fails after checking in the MVISION Cloud Bridge 2.x Extension

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Single Sign On fails after checking in the MVISION Cloud Bridge 2.x Extension

Environment

Problem

Cause

Solution

Affected Products

Languages:

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