Unable to migrate Mac client systems to MVISION ePO when Drive Encryption GO is installed

Technical Articles ID: KB92083
Last Modified: 2022-10-11 12:16:48 Etc/GMT

Environment

Drive Encryption GO (DEGO)
Management of Native Encryption (MNE) 5.x, 4.x
MNE for MVISION ePolicy Orchestrator (ePO)

Summary

MNE for macOS includes a copy of the DEGO extension and client deployment package. Customers can deploy this package to their macOS systems.

Problem

A macOS system can't migrate to MVISION ePO.

During the client migration, the system can be reported as having incompatible products.

The issue is seen when a client managed via an on-premises ePO server is switching to become managed by an MVISION ePO server.

Cause

DEGO is not supported with MVISION ePO.

Solution

Remove DEGO from the Mac client system and retry the migration.

Affected Products

ePolicy Orchestrator - SaaS
Known Issue/Product Defect
Management of Native Encryption 5.x
Management of Native Encryption 4.x (EOL)
Upgrade/Migrate

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Knowledge Center

Unable to migrate Mac client systems to MVISION ePO when Drive Encryption GO is installed

Environment

Summary

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Unable to migrate Mac client systems to MVISION ePO when Drive Encryption GO is installed

Environment

Summary

Problem

Cause

Solution

Affected Products

Languages:

Choose your region

Title

Title