Scheduled on-demand scans do not run due to incorrect "AssignedTasks" value

Technical Articles ID: KB92071
Last Modified: 2023-02-07 22:08:14 Etc/GMT

Environment

Endpoint Security (ENS) Threat Prevention 10.7.0, 10.6.1

Problem

After an upgrade to ENS 10.6.1 or ENS 10.7.0, scheduled on-demand scan (ODS) tasks do not run.

Cause

The ENS upgrade scripts incorrectly modify the existing ODS tasks, leaving the previous version data in the "AssignedTasks" value. The ODS tasks can then no longer be called.

Solution

This issue is resolved in ENS 10.6.1 December 2019 Update and ENS 10.7.0 April 2020 Update.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

Make any change to the ODS task and save it. The change to the task allows the task to run as expected.

Related Information

KB93812 - Scheduled on-demand scans do not run due to incorrect "softwareid" value

Affected Products

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Knowledge Center

Scheduled on-demand scans do not run due to incorrect "AssignedTasks" value

Environment

Problem

Cause

Solution

Workaround

Related Information

Affected Products

Languages:

Title

Title

Knowledge Center

Scheduled on-demand scans do not run due to incorrect "AssignedTasks" value

Environment

Problem

Cause

Solution

Workaround

Related Information

Affected Products

Languages:

Choose your region

Title

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