Policy Comparison viewed from the Policy Approval workflow shows no differences in ePolicy Orchestrator 5.10

Technical Articles ID: KB92026
Last Modified: 2023-08-01 05:29:09 Etc/GMT

Environment

ePolicy Orchestrator (ePO) 5.10.0, 5.10 Updates 1–6

Problem

An administrator changes a policy, submits the policy for approval, approves the policy change, and clicks the View all Proposed changes link. But, no differences are shown between the original policy and the policy that's submitted for approval. The number of differences shows 0.

This issue occurs mostly with policies that are imported from another ePO server.

NOTE: This issue occurs only with ePO 5.10 when Policy Approval is enabled through Server Settings.

Solution

This issue is resolved in ePolicy Orchestrator 5.10.0 Update 7, which is available from the Product Downloads site.

NOTE: You need a valid Grant Number to access the update.

To view other known and resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.

Workaround

We investigated this issue and a solution is currently available. This solution is currently not generally available, but is in Released to Support (RTS) status. To obtain the RTS build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.

See KB51560 - On-premises product release cycle for more information.

Affected Products

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Knowledge Center

Policy Comparison viewed from the Policy Approval workflow shows no differences in ePolicy Orchestrator 5.10

Environment

Problem

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

Policy Comparison viewed from the Policy Approval workflow shows no differences in ePolicy Orchestrator 5.10

Environment

Problem

Solution

Workaround

Affected Products

Languages:

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