ePO console becomes unresponsive when you submit a policy or task for approval, but completes successfully

Technical Articles ID: KB91837
Last Modified: 2023-07-31 07:18:41 Etc/GMT

Environment

ePolicy Orchestrator (ePO) 5.10.0, 5.10 Updates 1–6

Problem

You see the following when you submit a policy or task for approval using the ePO 5.10 Policy or Task Approval workflow:

Submitting the policy or task for approval completes successfully.
The ePO console becomes unresponsive, and can remain so for 30–45 minutes.

This issue occurs in an ePO environment where there are many Active Directory (AD) ePO users.

System Change

You upgraded to or installed ePO 5.10.0.

Cause

This issue relates to the number of AD-based permission set ePO users. When more users exist, more role calculations are needed. These calculations lead to longer submission times for approval.

Solution

This issue is resolved in ePolicy Orchestrator 5.10.0 Update 7, which is available from the Product Downloads site.

NOTE: You need a valid Grant Number to access the update.

To view other known and resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.

Workaround

We investigated this issue and a Proof of Concept (POC) Build is currently available to resolve the issue. To obtain the POC Build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.

Affected Products

Languages:

This article is available in the following languages:

Knowledge Center

ePO console becomes unresponsive when you submit a policy or task for approval, but completes successfully

Environment

Problem

System Change

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

ePO console becomes unresponsive when you submit a policy or task for approval, but completes successfully

Environment

Problem

System Change

Cause

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title