Ethernet adapter on an SIEM device shows link lights but can't be seen on the network
Last Modified: 2022-11-25 09:55:24 Etc/GMT
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Ethernet adapter on an SIEM device shows link lights but can't be seen on the network
Technical Articles ID:
KB91664
Last Modified: 2022-11-25 09:55:24 Etc/GMT Environment
SIEM Event Receiver (Receiver) 11.x SIEM Enterprise Security Manager 11.x Problem
An SIEM device is unable to communicate on the network when it's commissioned for the first time. The Ethernet port (MGMT 1) is connected and the link light is illuminated (active). Pinging the default gateway from the FIPS menu results in the destination being unreachable. If you examine the Ethernet LINK status from the FIPS menu, it indicates no active link.
Cause
The Network Interface Cards (NIC) on the SIEM hardware are software addressable and can be configured differently on some models. If the network cable is plugged into an unconfigured Ethernet port, the link light illuminates. But, communication with the network fails.
Solution
NOTE: This step doesn't change the firmware. It flashes the LEDs of the selected port.
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