State column displays 'Not applied' after making an edit to policy on a single system

Technical Articles ID: KB91595
Last Modified: 2023-07-28 10:45:47 Etc/GMT

Environment

ePolicy Orchestrator (ePO) 5.9.x, 5.10.0, Updates 1–4

Problem

When you select a single system from the system tree, modify the policy to add the State column, and then save the configuration. The State column for that system shows the following:

Not applied

NOTE: For the same system, if you go to Actions, Directory Management, and view the assigned policies, it shows the correct State as Applied.

Cause

The ePO console user interface doesn't get the correct data for the State column from the server.

This issue is cosmetic and doesn't stop the policy from being applied to the client system.

Solution

This issue is resolved in ePolicy Orchestrator 5.10.0 Update 5, which is available from the Product Downloads site.

NOTE: You need a valid Grant Number to access the update.

To view other known and resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.

Workaround

Don't use the State column under the "Edit Policies" section until a solution is provided.

Affected Products

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Knowledge Center

State column displays 'Not applied' after making an edit to policy on a single system

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

State column displays 'Not applied' after making an edit to policy on a single system

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title