Server task "Solidcore: Send Policy and Inventory Feedback to McAfee GTI Server" runs indefinitely

Technical Articles ID: KB91532
Last Modified: 2023-12-20 07:08:53 Etc/GMT

Environment

Application and Change Control (ACC) 8.x, 7.x, 6.x
Global Threat Intelligence (GTI)

Summary

ACC collects information from the ePolicy Orchestrator (ePO) database to help improve the product. Information collected from the ePO database is as follows:

Number of nodes managed by ePO
Number of nodes on which ACC is installed
Policy configuration and assignment information for general policies and ACC (Integrity Monitor, Application Control, and Change Control)

This information helps determine how the File Hash Trust Score (GTI) and File Hash Reputation (GTI) values assigned to the files are being used and changed. It's also used to improve the GTI file reputation service.

Problem

The server task Solidcore: Send Policy and Inventory Feedback to McAfee GTI Server enters a hung state when it runs. The server task log shows the task as In Progress(50%) or fails.

Cause

The data sent to the GTI server takes time to process. It takes time because there's a large amount of feedback data already present at the GTI back-end. During the busy times of the day, the processing can time out on the server end, which results in no response being sent to the Solidcore extension. The server task remains in a hung state indefinitely waiting for a response from GTI or fails due to a lack of response.

Solution

The purpose of the Solidcore: Send Policy and Inventory Feedback to McAfee GTI Server task is to improve the product. It's not a function of the product. Inventory feedback data is no longer used by us for analytics. Technical Support recommends that you disable this task. Disabling the task doesn't affect the functionality of ACC.

Steps to disable the Solidcore: Send Policy and Inventory Feedback to McAfee GTI Server task:

Go to https://<ePO-IP>/remote/core.reload-plugin.do?name=SOLIDCORE_META
Go to Server Tasks, Solidcore: Send Policy and Inventory Feedback to McAfee GTI Server.
Click Edit, and then select the Actions tab.
Deselect the option Inventory: Sends detailed information for files, such as SHA-1, base name, embedded application name, and embedded application version.
Click Save.
Go to Server Tasks and run Solidcore: Send Policy and Inventory Feedback to McAfee GTI Server task.
Verify whether the issue is resolved.

NOTE: The hung task is logged in the server task log as progress(0%), which indicates that the task isn't running. A cleanup of the string from the user interface is needed. Functionality isn't affected. The failed task is logged in the server task log as An exception occurred while sending feedback to McAfee GTI Feedback Server.

Affected Products

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Knowledge Center

Server task "Solidcore: Send Policy and Inventory Feedback to McAfee GTI Server" runs indefinitely

Environment

Summary

Problem

Cause

Solution

Affected Products

Languages:

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Title

Knowledge Center

Server task "Solidcore: Send Policy and Inventory Feedback to McAfee GTI Server" runs indefinitely

Environment

Summary

Problem

Cause

Solution

Affected Products

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