Adaptive Threat Protection service (mfeatp.exe) crashes

Technical Articles ID: KB91501
Last Modified: 2022-09-07 21:30:25 Etc/GMT

Environment

Endpoint Security (ENS) Adaptive Threat Protection (ATP) 10.6.x

NOTE: This issue doesn't occur in environments that use Threat Intelligence Exchange with ENS.

Problem

The ENS ATP service (mfeatp.exe) might crash with a reference to the DLL ReputationProvider.Dll. When a crash occurs, the ENS ATP service automatically restarts about 10 minutes after the crash. The crash can reoccur. If the crash reoccurs, the ENS ATP service automatically restarts.

ePolicy Orchestrator (ePO) can't be used to report if this issue occurs.

The ENS client shows Status: Not started for Adaptive Threat Protection.

The notification area icon shows the following:

Exclamation point on the McAfee notification area icon

Exclamation point on the McAfee notification area icon

The Security Status shows McAfee status: Issue detected.

Solution

This issue is resolved in the following releases:

ENS 10.6.1 July 2019 Update Repost
ENS 10.6.1 Hotfix 190501 (Released to Support and available only by contacting Technical Support)

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.

If you are a registered user, type your User ID and Password, and then click Log In.
If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

Affected Products

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Adaptive Threat Protection service (mfeatp.exe) crashes

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Adaptive Threat Protection service (mfeatp.exe) crashes

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