ePolicy Orchestrator Pre-Installation Auditor Tool flags an issue with 'Pending File Rename'

Technical Articles ID: KB91441
Last Modified: 2023-07-28 09:52:22 Etc/GMT

Environment

ePolicy Orchestrator (ePO) 5.x
Pre-Installation Auditor (PIA) tool

NOTE: The PIA tool is also known as the Installation and Upgrade Precheck Tool.

Problem

When you run the ePO PIA tool in preparation for an upgrade to a later version of ePO, it flags an issue with a pending file rename.

This tool looks at the following registry key to see if anything is present:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations

Cause

If the key has any values, it means one or more files have been flagged for a rename. The flagging of the files occurs after a system restart or reboot has been performed. Normally, this action doesn't pose a problem for the ePO upgrade. The ePO upgrade might fail if either of the following conditions is met:

The file in question is one that ePO needs to replace.
The file exists within a folder that ePO needs to replace or rename.

Solution

Perform a system restart on the server hosting ePO. This action removes any values from the PendingFileRenameOperations registry key.

Related Information

To find related PIA content on the ServicePortal, see this list of Knowledge Base articles.

For product documents, go to the Product Documentation portal.

Affected Products

Languages:

This article is available in the following languages:

Knowledge Center

ePolicy Orchestrator Pre-Installation Auditor Tool flags an issue with 'Pending File Rename'

Environment

Problem

Cause

Solution

Related Information

Affected Products

Languages:

Title

Title

Knowledge Center

ePolicy Orchestrator Pre-Installation Auditor Tool flags an issue with 'Pending File Rename'

Environment

Problem

Cause

Solution

Related Information

Affected Products

Languages:

Choose your region

Title

Title