The local Agent Handler service is not running
Last Modified: 2023-07-27 06:38:27 Etc/GMT
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The local Agent Handler service is not running
Technical Articles ID:
KB91270
Last Modified: 2023-07-27 06:38:27 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.10.x
Problem
After you install ePO 5.10, you see the following symptoms:
>>> SSLCertificateFile: File 'C:/Program Files (x86)/McAfee/ePolicy Orchestrator/Apache2/conf/ssl.crt/ahcert.crt' does not exist or is empty
MCUPLOAD SecureHttp.cpp(883): Failed to process the secure communication request (error=12175) AHSETUP The Agent Handler failed to connect to the ePO server. Cause
During the ePO installation, the installer is unable to successfully create the AH certificates, so the required cipher suites are disabled on the ePO server. The installer is then unable to successfully communicate with the ePO Application Server service. ePO 5.10 requires Transport Layer Security (TLS) v1.2 and at least one of the following cipher suites to be enabled on the ePO server:
Solution 1
Enable at least one, but ideally all four, of the cipher suites on the ePO server:
The service can now start correctly.
Solution 2
If you've applied the solution, but the issue remains unresolved, contact us for assistance. There must be another cause for the problem. IMPORTANT: The following files are required for Technical Support:
To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
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