ePolicy Orchestrator 5.10.0 Server Task Log column intermittently resizes or rearranges unexpectedly

Technical Articles ID: KB91066
Last Modified: 2023-03-27 16:43:39 Etc/GMT

Environment

ePolicy Orchestrator (ePO) 5.10.0, ePO 5.10 Update 1–2

Problem

The column sizes in the Server Task Log are intermittently not displayed properly. They can be improperly displayed in several ways including but not limited to:

All column sizes are squeezed together so small that you can't see them.
Some particular columns, usually the Name column, is stretched out across the screen.
One or more columns are squeezed together so small you that can't even tell that the column is present.

System Change

You upgraded to or installed ePolicy Orchestrator 5.10.0.

Cause

One of the following applies:

There are scripting errors in the ePO 5.10.0 method of calling and displaying table objects for the Server Task Log.
The ePO console is accessed using Internet Explorer and the option "Display intranet sites in Compatibility View" is enabled.

Solution 1

This issue is resolved in ePolicy Orchestrator 5.10.0 Update 3, which is available from the Product Downloads site.

NOTE: You need a valid Grant Number for access.

To view other known and resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.

Solution 2

If this issue persists when using Internet Explorer 11, and after you apply ePO 5.10.0 cumulative update 3 or later. Make sure that the ePO URL is not accessed using Internet Explorer Compatibility View.

IMPORTANT: Compatibility View is not supported because Internet Explorer emulates unsupported versions of the browser. This fact is related to a setting that is by default enabled in Internet Explorer 11. The setting is located under Compatibility View Settings, Display intranet sites in Compatibility View.

To restore the Server Task Log Columns:

Remove the ePO URL from compatibility view settings and completely disable Internet Explorer compatibility mode:
1. Click the Gear icon in the top-right corner of Internet Explorer or press CTRL+X.
2. From the drop-down list, select Compatibility View Settings.
3. Deselect these options:
  - Display all web sites in Compatibility View.
  - Display intranet sites in Compatibility View.
4. Click Close.
5. Close your browser for the changes to take effect.
Reset the server task log columns to default values. This action is needed because the Column preferences and sizes are stored in the ePO database.
1. Open Microsoft SQL Server Management Studio. Type the logon and password information for the account specified and click Connect.
2. Expand Databases.
3. Right-click the ePO database, where the default name is ePO_, and select New Query.
4. To reset the Column sizes, paste the following SQL statement into the query window:
  
  DELETE FROM OrionTableDisplayPreferencesMT WHERE TableID='/scheduler.taskLogTable'

This issue is resolved in ePO 5.10.0 Update 6, which is available from the Product Downloads site.

NOTE: You need a valid Grant Number to access the update.

To view other known and resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.

Related Information

See KB91890 - ePO 5.10.0 Server Task Log column intermittently resizes or rearranges unexpectedly after installing ePO 5.10 Update 3.

Affected Products

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Knowledge Center

ePolicy Orchestrator 5.10.0 Server Task Log column intermittently resizes or rearranges unexpectedly

Environment

Problem

System Change

Cause

Solution 1

Solution 2

Related Information

Affected Products

Languages:

Title

Title

Knowledge Center

ePolicy Orchestrator 5.10.0 Server Task Log column intermittently resizes or rearranges unexpectedly

Environment

Problem

System Change

Cause

Solution 1

Solution 2

Related Information

Affected Products

Languages:

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Title

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