UEFI systems fail to boot after applying a Windows 10 update

Technical Articles ID: KB91034
Last Modified: 2024-01-06 09:02:02 Etc/GMT

Environment

Drive Encryption (DE) 7.2.6 and earlier

Unified Extensible Firmware Interface (UEFI) systems

Problem 1

The system doesn't boot after you apply Windows updates that contain updated Microsoft UEFI boot loader files.

During startup, a Windows recovery screen is displayed, with the following error message:

The application or operating system couldn’t be loaded because a required file
is missing or contains errors: File: \windows\system32\winload.efi. Error code:
0xc0000225

Your PC needs to be repaired. Error code: 0xc000022

Problem 2

The issue is seen on systems where the disk or volume layout has changed. The change is in such a way that the following path no longer points to the correct hard-disk volume of the EFI system partition:

HKLM\System\CurrentControlSet\Services\MfeEpeRp

ReparseSrc = \Device\HarddiskVolume1\EFI\McAfee\Epe\msboot.efi
ReparseDst = \Device\HarddiskVolume1\EFI\Microsoft\Boot\bootmgfw.efi

Cause

Two situations have been identified that can cause the registry to become incorrect:

A hard drive is connected to the system that appears before the boot disk (for example: disk0, making the boot disk become disk1).
A partition is added before the EFI system partition, which changes the index of the EFI system partition.

Solution

The Issue is resolved with DE 7.2.7 and later.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

To review other known and resolved issues, see KB84502 - Drive Encryption 7.x Known Issues.

Related Information

NOTE: This issue was previously resolved in DE 7.2.6 Hotfix 1247725 (HF1247725).

EFI background details:

On the Intel Itanium systems, an EFI layer exists between the firmware and operating system. It's possible to boot from the EFI layer on any installed operating system, as long as the operating system is EFI-compliant.
EFI BIOS mode - A UEFI specification for a software program that connects a computer's firmware to its operating system.

Affected Products

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Knowledge Center

UEFI systems fail to boot after applying a Windows 10 update

Environment

Problem 1

Problem 2

Cause

Solution

Related Information

Affected Products

Languages:

Title

Title

Knowledge Center

UEFI systems fail to boot after applying a Windows 10 update

Environment

Problem 1

Problem 2

Cause

Solution

Related Information

Affected Products

Languages:

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