Status 0xc000000f, Windows failed to start. A recent hardware or software change might be the cause
Last Modified: 2024-01-06 09:02:14 Etc/GMT
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Status 0xc000000f, Windows failed to start. A recent hardware or software change might be the cause
Technical Articles ID:
KB91010
Last Modified: 2024-01-06 09:02:14 Etc/GMT Environment
Drive Encryption (DE) 7.2.7.7 and 7.2.6.11 Hotfix 1247725 (HF1247725) Unified Extensible Firmware Interface (UEFI) systems Problem 1
The system can't boot after you apply Windows updates that contain updated Microsoft UEFI boot loader files. During the system startup, a Windows recovery screen displays with the following error message: The following error code is also provided: Problem 2
This issue is seen on systems where the primary hard-disk has six or more partitions. These partitions include hidden, system, or reserved partitions.
Cause
A driver change released in DE 7.2.7.7 and DE 7.2.6.11 Hotfix 1247725 addressed a similar defect related to systems with multiple hard drives. The change that was made introduced this secondary related defect, which occurs when six or more partitions are found on the primary disk. To test whether this issue is present on a live system, perform the following steps before you perform a system restart:
NOTE: If the number of instances for
Solution
Although this issue was resolved in the DE 7.2.7 Repost (build 7.2.7.8), we highly recommend that customers upgrade to DE 7.2.8. This release addresses a Windows 10 upgrade and downgrade issue where the "Go back to the previous version of Windows 10" functionality fails after an upgrade. For details, see KB91094 - After an upgrade, the "Go back to the previous version of Windows 10" functionality fails, and after a reboot displays the Automatic Repair window. IMPORTANT: We strongly advise customers to upgrade to DE 7.2.8 before they perform any Windows 10 operating system upgrades on UEFI systems. To view other DE known and resolved issues, see KB84502 - Drive Encryption 7.x Known Issues. Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products. Related InformationAffected ProductsLanguages:This article is available in the following languages: |
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