Incompatibility with Active Response 2.3 or 2.4 when installed on systems with McAfee Agent 5.6 and Data Exchange Layer 5.0

Technical Articles ID: KB91003
Last Modified: 2023-05-30 10:21:25 Etc/GMT

Environment

Active Response 2.4, 2.3
Data Exchange Layer (DXL) 5.0.0
McAfee Agent (MA) 5.6.0

Summary

DXL 5.0 background details:
The following is excerpted from the DXL 5.0 Release Notes:

What's new
The current release of the product includes these enhancements and changes. McAfee Agent 5.6.0 bundles the Data Exchange Layer client as a component.
The DXL client is now automatically installed on managed systems with McAfee Agent 5.6.0 and automatically connects to a DXL broker in your environment. DXL services run as part of McAfee Agent services. The DXL client will no longer be installed with the DXL server and brokers. If there is no broker present, the DXL client is idle until a broker is available for it to connect to.

Problem

The Active Response client fails to start on a system that has either of the following products installed:

MA 5.6.0
DXL 5.0.0

The issue is only seen on systems where the DXL 5.0.0 Client is integrated and deployed with MA 5.6.0.

Solution

To install MA 5.6.0 on systems running the Active Response client:

If you use the Active Response client, you must first install a mandatory hotfix on all systems running the client before you install MA 5.6.0 on those systems.

If you use Active Response 2.4, install Active Response 2.4 Hotfix 1 (build 2.4.0.176) or later.
If you use Active Response 2.3, install Active Response 2.3 Hotfix 4 (build 2.3.0.264).
If you use Active Response 2.2 or earlier, upgrade to Active Response 2.4, and then install Active Response 2.4 Hotfix 1 or later.

After the hotfix is installed, you can install MA 5.6.x.

Affected Products

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Knowledge Center

Incompatibility with Active Response 2.3 or 2.4 when installed on systems with McAfee Agent 5.6 and Data Exchange Layer 5.0

Environment

Summary

Problem

Solution

Affected Products

Languages:

Title

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Knowledge Center

Incompatibility with Active Response 2.3 or 2.4 when installed on systems with McAfee Agent 5.6 and Data Exchange Layer 5.0

Environment

Summary

Problem

Solution

Affected Products

Languages:

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