| Reference Number |
Related Article |
Found In | Fixed In | Issue Description |
| MA-9723 | - | 5.6.0 | 5.7.0 | Issue: The Audit manager crashes when restarting the MA service, or when executing any deployment task (Windows only). |
| MA-8540 | KB93910 | 5.6.0 | 5.7.0 | Issue: The deployment task runs on MVISION ePO automatically, even when the auto update option is disabled (Windows only). |
| MA-6308 | - | 5.6.0 | 5.6.6 | Issue: [Security] The |
| MA-10729 | KB93049 | 5.6.0 | 5.6.6 | Issue: You're unable to upgrade the MA Extension from MA 5.6.2. |
| SAGMA-343 349, 348 |
SB10325 | 5.6.0 | 5.6.6 | Issue: [Security] A "Privilege escalation" vulnerability. |
| MA-6278 | - | 5.6.0 | 5.6.5 HF2 |
Issue: (Windows) Memory issue with MA message bus |
| MA-4928 | KB92905 | 5.6.0 | 5.6.5 HF1 |
Issue: (Windows) |
| ENSW 26779 |
KB91655 | 5.6.1 Hotfix 2 |
5.6.2 |
Issue: Product compatibility issues with MA 5.6.1 Hotfix 2 and the following products:
Workaround: See the related article for details.
NOTE: Previously resolved by MA 5.6.1 Hotfix 3. |
| n/a | SB10288 |
5.6.0 | 5.6.2 | Issue: [Security] Privilege escalation vulnerability CVE-2019-3592, which applies to MA. It allows local administrator users to potentially disable some processes by manipulating the MA directory control. Then, placing a carefully constructed file in the MA directory. For details, see the related article. Resolution: Restricted permissions have been added to the install folder to address the vulnerability. NOTES:
|
| 1272627 MA-3537 |
KB91611 | 5.6.0 | 5.6.2 | Issue: [Installation] Installation intermittently fails. The MA installer uses a deprecated legacy API to autoregister COM objects. This API intermittently fails to register and so the install fails. Workaround: Rerun the MA installer multiple times for successful installation. NOTE: Previously resolved by MA 5.6.1 Hotfix 1. |
| MA-2408 | - | - | 5.6.2 | Issue: (Windows) |
| 1269924 1270155 1270307 1270312 1270396 |
KB91418 | 5.6.0 Hotfix 1 (1264214) |
5.6.1 | Issue: Events generated by some clients are sent back to ePolicy Orchestrator (ePO), if the system enters into sleep mode or hibernation mode. The issue is seen only when the event generation is in progress. The reason is because the events aren't properly removed from the queue. |
| 1270609 | SB10282 | 5.6.0 | 5.6.1 | Issue: [Security] Resolution: MA has bundled OpenSSL 1.0.2r. |
| 1264004 | SB10272 | 5.6.0 | 5.6.1 | Issue: [Security] Incorrect buffer memory access vulnerability. |
| 1265828 | SB10271 | 5.6.0 | 5.6.1 | Issue: [Security] Disclosure vulnerability as part of remote logging feature. Resolution: This issue is addressed by disabling the 'Remote Logging' feature and introducing the 'Single System Troubleshooting' feature. For more information about 'Single System Troubleshooting' feature, see KB91283. |
| 1258401 | KB91003 | 5.6.0 | n/a | Issue: Incompatibility with McAfee Active Response (MAR) 2.3 or 2.4 with MA 5.6 and Data Exchange Layer (DXL) 5.0. Resolution: If you use the MAR client, you must first install a mandatory hotfix on all systems that run the client before you install MA 5.6.0 on those systems. See the related article for details. |
McAfee Agent 5.6.x Known Issues
Technical Articles ID:
KB90993
Last Modified: 2023-01-09 10:40:17 Etc/GMT
Last Modified: 2023-01-09 10:40:17 Etc/GMT
Environment
McAfee Agent (MA) 5.6.x
Summary
IMPORTANT: MA 5.7.0 supersedes MA 5.6.x. For details, see KB93773 - McAfee Agent 5.7.0 Known Issues.
Recent updates to this article
Product release information
NOTE: MA Release Notes are now posted on the Product Documentation site.
Known Issues
NOTE: Any future product functionality or releases mentioned in the Knowledge Base are intended to outline our general product direction and should not be relied on, either as a commitment, or when making a purchasing decision.
Contents
Click to expand the section you want to view:
n/a - not applicable. Resolution didn't require an MA-specific solution.
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Recent updates to this article
| Date | Update |
| January 6, 2023 | Minor formatting changes; no content changes. |
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Product release information
NOTE: MA Release Notes are now posted on the Product Documentation site.
| MA version | Release date |
| MA 5.6.6 Hotfix 1 (GA) 4 | November 10, 2020 |
| MA 5.6.6 (General Availability) | September 9, 2020 |
| MA 5.6.5 Hotfix 3 (Released to Support)1 | June 30, 2020 |
| MA 5.6.5 Hotfix 2 (General Availability) | May 28, 2020 |
| MA 5.6.5 Hotfix 1 (General Availability) | May 8, 2020 |
| MA 5.6.5 (General Availability) | April 14, 2020 |
| MA 5.6.4.Hotfix 2 (General Availability) | May 28, 2020 |
| MA 5.6.4 (General Availability) | March 20, 2020 |
| MA 5.6.3 Hotfix 3 (General Availability) | September 28, 2020 |
| MA 5.6.3 (General Availability) | December 10, 2019 |
| MA 5.6.2 Hotfix 1 (General Availability) | September 28, 2020 |
| MA 5.6.2 (General Availability) | September 10, 2019 |
| MA 5.6.1 Hotfix 3 (General Availability) | July 17, 2019 |
| MA 5.6.1 Hotfix 2(General Availability) (no longer available) 3 |
July 8, 2019 |
| MA 5.6.1 Hotfix 1 (Released to Support)1 | June 21, 2019 |
| MA 5.6.1 (General Availability) | May 14, 2019 |
| MA 5.6.0 Hotfix 2 (Released to Support)1 | April 4, 2019 |
| MA 5.6.0 Hotfix 1 (1264214) (General Availability)2 (HF1264214) |
February 26, 2019 |
| MA 5.6.0 (General Availability) | December 11, 2018 |
| 1 | We investigated this issue and a solution is currently available. This solution is currently not generally available, but is in Released to Support (RTS) status. To obtain the RTS build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.
See KB51560 - On-premises product release cycle for more information. |
| 2 | MA 5.6.0 Hotfix 1 (1264214) (GA) is no longer available due to an issue found post-release and documented in KB91448 - McAfee Agent 5.6 Hotfix 1264214 uploads the same events more than once and results in a backlog on the ePO server. |
| 3 | MA 5.6.1 Hotfix 2 (GA) is no longer available because of an issue found post-release and documented in KB91655 - Product compatibility issues with McAfee Agent 5.6.1 Hotfix 2. |
| 4 | MA 5.6.6 Hotfix 1 (GA) has been released to support the latest macOS 11.0 (BigSur) release. |
Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.
Known Issues
NOTE: Any future product functionality or releases mentioned in the Knowledge Base are intended to outline our general product direction and should not be relied on, either as a commitment, or when making a purchasing decision.
Contents
Click to expand the section you want to view:
| Reference Number |
Related Article |
Found In |
Fixed In |
Issue Description |
| MA-9460 MA-9845 |
KB93814 | 5.6.6 | 5.7.4 | Issue: When you run the Workaround: See the Related Article for details. |
| MA-9448 MA-10934 |
KB93453 | 5.6.6 Hotfix 1 |
5.7.2 | Issue: The installation of MA 5.6.6 Hotfix 1 (or MA 5.7.0 and 5.7.1) on a macOS system running macOS 11 ( Resolution: This cosmetic issue is to be addressed in a future release. Open the article and click subscribe to receive an update. |
| MA-9708 | 5.6.4 | 5.7.0 | Issue: The |
|
| MA-9589 | - | 5.6.4 | 5.7.0 | Issue: MA certification files aren't classified as configuration files on RHEL systems. The files fail to match certain hash values (RPM-based Linux systems). |
| MA-9215 | KB93584 | 5.5.0 | 5.7.0 | Issue: Agent communication fails when |
| MA-9051 | KB93428 | 5.6.0 | 5.7.0 | Issue: MA reports RHEL 8.1 or later servers as a Workstation (Linux). |
| MA-8909 | 5.6.0 | 5.7.0 | Issue: MA doesn't adhere to Oracle Linux 6 STIG. MA for Linux files and folders shows the owner as ' |
|
| MA-8417 | - | 5.6.5 | 5.7.0 | Issue: After upgrading MA, a duplicate entry is created when the database is corrupted. The issue is seen after the MAC address is changed (Windows). |
| MA-8415 | - | 5.6.5 | 5.7.0 | Issue: MA generates multiple health check processes while running the ' |
| MA-8401 | - | 5.6.1 | 5.7.0 | Issue: MA fails to create the |
| MA-8393 | KB93483 | - | 5.7.0 | Issue: The |
| MA-8091 | - | 5.6.5 | 5.7.0 | Issue: MA collects and sends the wrong MAC address to ePO. The MAC addresses |
| MA-7984 | KB93375 | 5.6.0 | 5.7.0 | Issue: MA incorrectly reports the operating system platform of a multi-session Windows 10 system on Azure as a server (Windows). |
| MA-6427 | - | 5.6.0 | 5.7.0 |
Issue: A read and write permissions issue for some of the files available in the
(Linux only)
|
| MA-6006 | - | 5.5.0 | 5.7.0 | Issue: The agent-server communication interval (ASCI) fails with an error 503 due to incorrect number of bytes generated in the signature file (Windows). |
| MA-5244 | - | 5.6.3 | 5.7.0 | Issue: The |
| MA-5115 | - | 5.6.0 | 5.7.0 | Issue: MA wake-up call returns a time-out error as an internal server error (Linux only). |
| MA-9712 | - | - | 5.7.0 | Issue: [Installation] MA doesn't store the uninstall log ( |
| MA-9145 | - | 5.6.5 | 5.7.0 | Issue: [Installation] After installing MA, the ownership of |
| MA-8908 | - | 5.6.5 | 5.7.0 | Issue: [Installation] MA reinstalls itself. When the MA is upgraded, the older |
| MA-8436 | - | 5.6.5 | 5.7.0 | Issue: [Installation] MA Resolution: The package is now downloaded on Port 443 (Windows, Linux, and macOS). |
| MA-7907 | - | 5.6.3 | 5.7.0 | Issue: [Installation] |
| MA-7463 | KB92888 | 5.6.2 | 5.6.5 HF2 5.6.4 HF2 5.6.3 HF3 5.6.2 HF1 |
Issue: [Upgrade] Engine upgrade for Endpoint Security for Mac (ENSM) fails with MA 5.6.2 or later. (macOS)
The |
| MA-8009 | - | - | 5.6.6 | Issue: [Installation] MA fails to install when both Relay and Custom Properties are applied together (Windows). |
| MA-3554 | - | - | 5.6.6 | Issue: [Installation] Post installation of MA, the Agent details aren't displayed correctly in the McTray UI (Windows). |
| MA-3463 | - | 5.6.0 | 5.6.6 | Issue: [Installation] Installing MA using the command |
| MA-5107 | KB92237 | 5.6.0 | 5.6.6 | Issue: [Installation] Developer verification error is seen when you install MA on macOS 10.15 (macOS). |
| MA-5181 | - | 5.6.0 | 5.6.6 | Issue: MA Relay Server function forwards all traffic to ePO, not just agent and server traffic (Windows). |
| MA-4705 | - | 5.6.1 | 5.6.6 | Issue: The MA |
| MA-4804 1253793 |
KB91335 | 5.6.0 | 5.6.6 | Issue: McTray closes unexpectedly referencing |
| MA-6287 | KB92584 | 5.6.3 | 5.6.6 | Issue: You see an unexpected number of handles (17000–27000) for the |
| MA-6453 MA-8159 |
- | 5.6.0 | 5.6.6 | Issue: After installing the Application Control service, the |
| MA-6566 | - | 5.6.0 | 5.6.6 | Issue: The implementation of |
| MA-7814 | KB93216 | 5.6.3 | 5.6.6 | Issue: The |
| MA-7488 | - | 5.6.0 | 5.6.6 | Issue: On Windows Server 2016, the |
| MA-8088 | - | 5.6.0 | 5.6.6 | Issue: Sluggish response when a user tries to log on to the ePO console (Windows). The " |
| MA-8348 | - | 5.6.0 | 5.6.6 | Issue: The |
| MA-8349 | - | 5.6.0 | 5.6.6 | Issue: Agent-server communication to the ePO server fails because the MA |
| MA-3320 | - | - | 5.6.6 | Issue: Segmentation fault during DAT updates. DAT update task runs and causes the nails-update process to |
| MA-4881 MA-5165 |
- | 5.6.0 | 5.6.6 | Issue: (Linux) Disabled ePO Event ID 1118 is still uploaded via the MA message bus [Linux - VSE]. |
| MA-6211 | 5.6.0 | 5.6.6 | Issue: MA processes fail to exit, leading to duplicate processes. DAT update tasks report back to MA as having an unknown status (Linux). | |
| MA-7413 | - | 5.6.0 | 5.6.6 | Issue: [Installation] The |
| MA-4976 | - | 5.6.0 | 5.6.5 | Issue: [Installation] When MA is installed using a third-party deployment method, the provisioned packages are deleted from the respective database (Linux). |
| MA-5210 | - | 5.6.0 | 5.6.5 | Issue: In certain situations, MA creates a socket that incurs a memory leak. Communication between MA and ENS for Linux fails (Linux). |
| MA-4966 | KB92428 | 5.6.0 | 5.6.5 | Issue: Platform ID incorrectly reports as |
| MA-6208 | KB92583 | 5.6.0 | 5.6.5 | Issue: MA prompts the user with a reboot advisory, when the prompt user reboot option is disabled (Windows). |
| MA-5346 | KB92417 | 5.6.0 | 5.6.4 | Issue: [DXL] DXL installation fails after MA 5.6 is converted from Unmanaged mode (using the native install method) to ePO-Managed mode. Workaround: See the related article for details. NOTE: MA 5.6.4 introduces an extra install option to install MA in Unmanaged mode. |
| MA-3544 | KB92149 | 5.6.0 | 5.6.4 |
Issue: MA fails to communicate to an ePO server or remote Agent Handler. Invalid characters are collected from the client. Agent log records the following error:
|
| MA-4858 | KB92370 | 5.6.0 | 5.6.4 | Issue: The Auto Update task in the ENS console on the client is unexpectedly removed. The problem is seen after you provision the MA from Unmanaged mode (standalone install) to Managed by ePO mode. |
| MA-4570 | KB92194 | 5.6.0 |
Issue: [Non-Windows systems] The following message is recorded in
|
|
| MA-5247 | KB92472 | 5.6.0 | 5.6.4 | Issue: Upgrade of an unmanaged MA to 5.6.x builds removes any user-added repositories. |
| MA-4859 | - | 5.6.0 | 5.6.3 | Issue: MA pre-uninstall scripts don't verify Trellix-managed product dependency before uninstall (Linux). |
| MA-3296 | - | 5.6.0 | 5.6.3 | Issue: (Windows) MA doesn't retain the Agent GUID during force install through command line. |
| MA-4619 | KB91880 | 5.6.0 | 5.6.3 | Issue: On-demand scan logs contain garbled characters when the name of a scan task contains double-byte characters (Windows). |
| MA-3551 | KB92269 | 5.6.0 | 5.6.3 | Issue: MA doesn't install on a supported macOS, even if the preferred mount point isn't available (macOS). |
| MA-4566 | KB92443 | 5.6.0 | 5.6.3 | Issue: MA fails to collect properties of non-English operating systems intermittently (Windows). |
| MA-3298 | - | 5.6.0 | 5.6.3 | Issue: MA closes the |
| MA-4920 | - | 5.6.0 | 5.6.3 | Issue: MA doesn't bundle the latest version of |
| MA-2136 | KB91643 SB10288 |
5.6.1 Hotfix 2 |
5.6.2 |
Issue: An earlier version of MA is forcefully installed over MA 5.6.1 Hotfix 2 via the command prompt. As a result, the installer is invoked with the logged-in user permissions. The user permissions don't have the permissions to access the install folder. The install fails with the error below:
Resolution: To overcome the downgrade issue, see the related article. NOTE: Previously resolved by MA 5.6.1 Hotfix 3. |
| 1268389 MA-3419 MA-2404 |
- | 5.6.0 | 5.6.2 | Issue: The MA executables fail to start when the NOTE: Previously resolved by MA 5.6.1 Hotfix 1. |
| MA-2409 | - | - | 5.6.2 | Issue: [Installation] MA reuses the GUID when reinstalled with SmartInstaller. This reuse results in an agent-server communication failure (Linux only). |
| MA-2407 | - | - | 5.6.2 | Issue: The product deployment and update tasks fail to run (Windows). Resolution: MA now has more protection to trust unsigned Windows program files successfully. |
| MA-1970 | - | - | 5.6.2 | Issue: After the Daylight Saving Time (DST) change, the ASCI doesn't run at the scheduled interval (Linux and Mac). |
| MA-4537 | - | - | 5.6.2 | Issue: The agent-server communication fails after the operating system upgrade (Mac only). |
| 1261724 | - | 5.6.0 | 5.6.1 | Issue: [Updater] Update task times out after two hours while downloading a file. The result is an update failure in environments with slow network bandwidth. Resolution: File download timeout is increased to five hours during an update task (Windows, Linux, and macOS). |
| 1265126 | - | 5.6.0 Hotfix 1264214 |
5.6.1 | Issue: [Installation] The Product Improvement Program (PIP) (Telemetry) can be unexpectedly enabled in the Server Settings page. This issue is seen after you upgrade the MA extension to MA Hotfix 1264214 (build 5.6.0.207). This action might result in the unexpected deployment of the PIP software to endpoints across the environment. |
| 1263125 | - | 5.6.0 | 5.6.1 | Issue: [Installation] MA resolves an issue with two DXL installers packaged as part of |
| 1267224 | - | 5.6.0 | 5.6.1 | Issue: MA uses |
| 1265336 | KB91265 | 5.6.0 | 5.6.1 | Issue: On Linux systems, |
| MA-12138 | - | 5.6.0 | - | Issue: When a proxy is enabled, the agent-to-server communication fails when the current user logs out. |
|
1263928
1263865
|
KB91185 | 5.6.0 | n/a |
Issue: Reports that cover Managed Mac operating systems disappear after you upgrade to MA 5.6.0 or later. MA 5.6.0 and later report the Mac operating system as either 'macOS' or 'MAC OS X.'
Resolution: A design change occurs in MA 5.6.0 regarding the reporting of the Mac operating system.
Update your reports and set the '
|
| MA-6309 | - | 5.6.4 | - | Issue: SQL connection remains open in ePO when you perform a fresh check-in of the MA 5.6.4 extension. |
| MA-6260 | - | 5.6.4 | - |
Issue: Our products are migrated with MA via messaging architecture. During the process, legacy integration information isn't cleaned up, leading to the log error messages below.
|
| MA-5272 | - | 5.6.4 | - | Issue: MA generates failure events (event ID 2402) for unsupported content update. But, the corresponding error message is incorrect. |
| MA-5312 | - | 5.6.4 | - | Issue: On a low memory system, when memory is less than 4 MB, the |
| MA-6137 | KB92485 | 5.6.0 | - | Issue: The following error message is displayed in the console after upgrading the MA in Unmanaged mode: NOTE: This is a cosmetic issue that will be addressed in a future release or patched version of the product. |
| 1238363 | - | 5.6.0 | - | Issue: MA settings display incorrect values when policies are compared using the Policy comparison feature. |
| 1262433 | - | 5.6.0 | - |
Issue: After you uninstall the MA with
You can safely ignore this message. The MA isn't uninstalled because of the dependency by ENS for Linux. A future update addresses this cosmetic issue. |
| 1262432 | - | 5.6.0 | - | Issue: The |
| 1220515 | - | 5.5.0 | - | Issue: The MA Smart Installer doesn't support configuration of a |
| 1155972 | - | 5.0.5 | - | Issue: When the MA mode is changed from 'managed' to 'self-managed' on Windows operating systems, the |
| 1168133 | - | 5.0.2 | - | Issue: If the system time is changed while a task is in progress, the task is immediately freed up. |
| 1174728 | - | 5.0.4 | - |
Issue: Tasks are scheduled beyond the "until" time if:
|
| 1077826 | - | 5.0.2 | - | Issue: An upgrade of MA to version 5.0.x fails if the Prevent Programs Registering as a Service rule is blocked in the Access protection policy of VSE. Workaround: Disable the Prevent Programs Registering as a Service rule in the Access Protection policy for VSE. Then, retry the upgrade. |
| 1067653 | - | 5.0.1 | - | Issue: A duplicate node entry is created for a Linux system if you upgrade from MA 5.x to MA 5.x with Smart Installer. Workaround: If you notice duplicate entries, schedule a server task to identify duplicate entries and delete the inactive node. See the ePolicy Orchestrator Product Guide for instructions about how to schedule a server task. |
| 1040305 | - | 5.0.1 | - | Issue: Agent deployment tasks download the |
| 1031325 | - | 5.0.1 | - | Issue: The next runtime of a task isn't recalculated when you change the randomization interval value for a local task. |
| 1029656 | - | 5.0.1 | - | Issue: A missed task doesn't execute if the task is scheduled to run repeatedly. |
| 1024771 | - | 5.0.1 | - | Issue: Messages in Agent Monitor aren't logged sequentially. |
| 982072 | - | 5.0.1 | - | Issue: Customized policies aren't enforced on clients while MA is switched between modes (managed or unmanaged). |
| 1128232 1159984 |
KB86939 | 5.0.0 | Issue: On non-Windows systems, MA 5.x is unable to listen for wake-up calls on ports lower than 1024. Workaround: See the related article for details. |
|
| 990577 | - | 5.0.0 | - |
Issue: Managed tasks don't appear in the VSE console after you install MA 5.0.x.
Workaround: Restart the VSE Task Manager (
|
| 989633 | KB77630 | 5.0.0 | - |
Issue: Incorrect system properties are displayed in ePO for non-Windows systems for the following:
|
| 934776 | - | 5.0.0 | - | Issue: When you compare client tasks in ePO, the output displays string IDs instead of the actual strings. |
| 1135834 | - | 5.0.0 | - | Issue: Policy changes aren't applied as designed, until the user logs on again or reboots the system. The issue is seen with the Security Innovation Alliance partner product |
| 1060850 | - | 5.0.1 | n/a | Issue: MA fails to schedule the on-demand scan task post upgrade when VSE is present. Resolution: After you restart the system, MA schedules the task successfully. |
| 1070435 | - | 5.0.1 | n/a |
Issue: The following error occurs while you uninstall MA with the
Resolution: Run the Microsoft
|
| 1131469 | - | 5.0.3 | n/a | Issue: If you change the system time multiple times, the next ASCI time value is printed incorrectly in the MA Status Monitor. This incorrect value has no impact on the ASCI. Resolution: On the next scheduled ASCI, the time value is corrected automatically. |
| - | - | 5.0.2 Hotfix 1110392 and 5.0.3 and later | n/a |
Issue: After you perform the following installation sequence, the system is vulnerable to the trusted access bypass vulnerability after you upgrade MA:
Resolution: Restart the system after you upgrade MA to completely mitigate the trusted access bypass vulnerability in this scenario.
|
| 1109811 | - | 5.0.2 Hotfix 1110392 And 5.0.3 and later |
n/a | Issue: MA 5.0.2 Hotfix 1110392 and later, which uses SysCore 15.4.0.773 and later, fails to install on Windows 7 operating systems. Resolution: Install the Microsoft fix documented in 2328240 before the MA installation. |
| 1175956 | - | 5.0.5 | n/a | Issue: VSE 8.8.0 Resolution: Restart the client after you install VSE 8.8 |
| 1181853 | - | 5.0.4 | n/a |
Issue: The macOS computer becomes unresponsive, and MA doesn’t respond for about five minutes. The issue is seen when the following conditions occur in the listed order:
Resolution: The MA process,
|
| 965063 | = | 5.0.0 | n/a |
Issue: The MA 4.x logging policy doesn't migrate to the 5.x remote logging policy.
Resolution: Update any existing MA Logging policies to the new settings. For more details about the new settings, see the McAfee Agent Product Guide. |
| 953245 | KB83195 | 5.0.0 | n/a |
Issue: A Program Compatibility Assistant pop-up window displays when you close
Workaround: You can safely ignore the pop-up window and select "The program installed correctly" to close the window. See the related article for details. |
| - | - | 5.0.0 | n/a | Issue: The agent monitor displays an 'Agent service is now stopped' status. Cause: A restart initiated by group policy is applied to clients with MA 4.x.x. This restart changes the MA Backwards Compatibility Service state from manual to automatic. This issue also occurs on a fresh installation of MA 5.x. It's seen when there's a Group Policy set to enable our services, or any other third-party application that does the same. Workaround: Disable this group-level policy on systems that run MA 5.0.0 and later. MA now has an automatic recovery mechanism when stopped unexpectedly. |
| - | - | 5.0.0 | n/a |
Issue: MA or ePO installation fails with the following error when KB3072630 is installed:
Resolution: Verify that Microsoft Windows updates KB3072630 and KB3139923 are both present and installed on the impacted system. See the related article for details.
|
| - | KB83123 | 5.0.0 | n/a | Issue: A compatibility issue exists with third-party "hooking" applications when SysCore 15.3 is installed. Resolution: See the related article for details. |
| Expected Behavior | ||||
| 1253297 | - | 5.6.0 | Expected Behavior |
Issue: An uninstall of MA on a Linux operating system through Resolution: See the McAfee Agent 5.6.x Installation Guide for the correct use of uninstall commands. |
| - | KB90077 | 5.5.0 | Expected Behavior |
Issue: MA update policies appear incorrectly after you upgrade the MA extension from 5.0.x to 5.5.0, or when policies are imported. Resolution: This issue relates to web browser caching. See the related article for details. |
| 1044276 | KB85762 | 5.0.1 | Expected Behavior |
Issue: The MA Backwards Compatibility Service isn't protected by VSE if the agent's self-protection policy is disabled. Resolution: To protect MA Backwards Compatibility Service, always enable the self-protection policy for MA. |
| 1035603 | - | 5.0.1 | Expected Behavior |
Issue: Intermittently, MA on Mac OS X fails to collect and send properties to the ePO server. Resolution: On the next agent wake-up call, MA collects and sends the latest properties to the ePO server. |
| 972679 | - | 5.0.0 | Expected Behavior |
Issue: MA 4.5 upgrades to 5.x aren't supported.
Resolution: You must remove all MA installations earlier than MA 4.6 or upgrade to MA 4.6 Update 3 before you upgrade to MA 5.x. See the related article for details.
|
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| Reference Number |
Related Article |
Found In |
Fixed In |
Issue Description |
| MA-7906 | - | 5.6.5 HF2 |
5.7.0 | Issue: Unloading the DXL impacts the release of the Crypto module. As a result, the |
| MA-9138 | - | 5.6.5 | 5.7.0 | Issue: The DXL client fails to install when using an MSI file (Windows only). |
| MA-6418 | - | - | 5.6.6 | Issue: Post installation of MA, the DXL service closes unexpectedly on the client system (Windows). |
| MA-6337 | - | - | 5.6.6 | Issue: MA doesn't calculate the time for logged messages. The client system calculates the time stamp and logs messages in the logged messages (Windows). |
| MA-6416 MA-6417 | - | - | 5.6.6 | Issue: Scheduled tasks don't execute at the time slots specified in the |
| MA-6425 | - | - | 5.6.6 | Issue: MA can't fetch |
| MA-7643 | - | - | 5.6.6 | Issue: The |
| DXLM-4398 | 5.6.0 | 5.6.5 | Issue: MA grants incorrect write permissions to the DXL root group files. | |
| 1264214 | 5.6.0 | 5.6.1 | Issue: [Installation] DXL fails to install during the MA install or upgrade, because of a previously mirrored incorrect registry entry (Windows). |
Related Information
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Affected Products
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