Loading...Intermittent application crash on apache.exe in ePolicy Orchestrator 5.10
Technical Articles ID:
KB90841
Last Modified: 2023-08-16 08:45:51 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.10 (build 5.10.2408)
Problem
This problem can be experienced with ePO 5.10 (build 5.10.2408) released on August 14, 2018. An intermittent application crash on The Windows application event log records the following Event ID 1000 with one or both of the following details: Faulting module name: RuleEng.dll, version: 5.10.0.2362, time stamp: 0x5b46f44a Exception code: 0xc0000005 Fault offset: 0x000098a4 Faulting process id: 0x2328 Faulting application start time: 0x01d4397fabfcaa91 Faulting application path: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Apache2\bin\Apache.exe Faulting module path: C:\Program Files (x86)\McAfee\EPOLIC~1\RuleEng.dll Report Id: a17ed351-a573-11e8-812e-005056aa60f3 Faulting package full name: Faulting package-relative application ID: Faulting module name: ucrtbase.DLL, version: 10.0.14393.2247, time stamp: 0x5adc1a6f Exception code: 0xc0000409 Fault offset: 0x00087fc2 Faulting process id: 0x23c0 Faulting application start time: 0x01d4391bcf6bdbf0 Faulting application path: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Apache2\bin\Apache.exe Faulting module path: C:\Windows\SYSTEM32\ucrtbase.DLL Report Id: 0dda92c2-a50f-11e8-812e-005056aa60f3 Faulting package full name: Faulting package-relative application ID: The
Cause
The issue is with the first posting of ePO 5.10. It only impacts ePO with a build number of 5.10.0.2408. IMPORTANT: If customers experience an application crash on Apache with any other release of ePO, the issue is different from the one in this article. Solution
This issue is resolved with the ePO 5.10 Repost (build 5.10.2428.1) Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.
Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products. Affected ProductsLanguages:This article is available in the following languages: |
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Question?