System processes fail to start during upgrade of Application and Change Control from 8.1.x to 8.2.0

Technical Articles ID: KB90785
Last Modified: 2024-01-17 11:17:31 Etc/GMT

Application and Change Control (ACC) 8.2.0, 8.1.x
Microsoft Windows (all x86 versions)

System processes fail to start when you upgrade from ACC 8.1.x to ACC 8.2.0.

NOTE: This issue occurs on all Microsoft Windows x86 versions.

The cause of this issue is that Memory Protection - Critical Address Space Protection (MP-CASP) is enabled during the upgrade process.

This issue has been corrected in ACC 8.2.1.143 (update 3). ACC 8.1.x clients must be upgraded to ACC 8.2.1.143.

Disable MP-CASP before you upgrade to the latest version of ACC.

Managed systems:

Start the ePO console.
Go to Application Control Options, Features.
Click Enforce features control from McAfee ePO, and deselect the MP-CASP option.
Apply policies and restart endpoints.

Unmanaged systems:

After the workaround has been performed, upgrade ACC 8.1.x to ACC 8.2.0. When the upgrade is complete, the MP-CASP option can be re-enabled.

This article is available in the following languages:

Knowledge Center