The specified license key is invalid (when installing or upgrading ePolicy Orchestrator)
Last Modified: 2023-07-21 09:35:34 Etc/GMT
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The specified license key is invalid (when installing or upgrading ePolicy Orchestrator)
Technical Articles ID:
KB90754
Last Modified: 2023-07-21 09:35:34 Etc/GMT Environment
ePolicy Orchestrator (ePO) - all supported versions For details of ePO-supported environments, see KB51569 - Supported platforms for ePolicy Orchestrator. Problem
An error appears during the installation or upgrade of ePO, which prevents the installation from completing. At the 'Type License Key' step of the installation, the license key field is pre-populated with your current key. But, you're unexpectedly prompted to enter a license key. After you enter a valid license key and click Next, you see the following error: The Cause
A Microsoft Windows setting prevents the ePO installer from loading a DLL that's needed to validate the license key, as part of the installation or upgrade process. The following registry value controls the setting: When the registry value is set to Solution
CAUTION: This article contains information about opening or modifying the registry.
To allow the ePO installation or upgrade to succeed, perform the following:
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