Unable to import Endpoint Encryption for PC 5 users after upgrading to Drive Encryption 7.2.x

Technical Articles ID: KB89717
Last Modified: 2024-01-06 09:20:56 Etc/GMT

Environment

Drive Encryption (DE) 7.2.0 and later

For details of DE supported environments, see KB79422 - Supported platforms for Drive Encryption.

Summary

Before the release of DE 7.2.0, it was possible to migrate EEPC 5.2.x users (V5 users) using advice provided in the Drive Encryption 7.1 Migration Guide.

The guide referenced the following, which referenced an ePolicy Orchestrator (ePO) available export option:

Migrating from EEPC 5.x.x to DE 7.1 with the migration tool is supported.
The DE Admin extension for DE 7.1 provides a user interface on the ePO console to import the export output file, obtained using the export process.
This import wizard is available on the ePO server only after installing the DE administrator extension.

Problem 1

With the release of DE 7.2.0 and later, a DE Migration Guide was not created.

Post upgrade to DE 7.2.x, the following no longer exist:

The V5 migration tool to export the V5 users. (The tool is no longer present in the DE 7.2.x packages.)
The DE V5 import option to import the export output file from the V5 managed ePO system. (The option is no longer in the DE extension.)

Problem 2

Unable to migrate EEPC 5.2.x users after following the advice documented in KB84502 - Drive Encryption 7.x Known Issues for the issue:

Ref: 1111238
Found in DE version 7.1.3
Fixed in DE version 7.2.0
Issue description: EEPC V5 users were unexpectedly matched to different DE v7 user directory users. An improvement has been added to the LDAP attribute rules to prevent this.

Cause

Support for migrating EEPC 5.x was removed when DE 7.2.0 was posted.

EEPC 5.x reached EOL. The migration tool is no longer included in the DE 7.2.0 package. The option to Import V5 user details created by the migration tool was removed from the DE extension.

Also note that there is no DE Migration Guide for 7.2.x. DE 7.x migration details have been integrated in the DE 7.x Product Guide.

Solution

This issue is resolved in DE 7.2.1 Hotfix 1199587 (build 7.2.1.29), which has been Released to Technical Support (RTS). To obtain this hotfix, contact Technical Support and include this article number in your Service Request. The hotfix updates the DE extension to allow the import option to be present.

As part of the migration process, you also need to use the migration tool attached to this article. The file name is EEMigration_7_2_1_29.ZIP, which you can use to export the details to import via the DE 7.2.x ePO interface.

NOTES:

For assistance with the migration process, continue to use the advice included in the Drive Encryption 7.1.x Migration Guide.
Product documentation is available on our Product Documentation site.

IMPORTANT: Releases later than DE 7.2.1 Hotfix 1199587 no longer includes the function to upgrade EEPC 5.2.x (V5 users).

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.

If you are a registered user, type your User ID and Password, and then click Log In.
If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

Attachment

EEMigration_7_2_1_29.zip
1.5MB • < 1 minute @ broadband

Affected Products

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Unable to import Endpoint Encryption for PC 5 users after upgrading to Drive Encryption 7.2.x

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Summary

Problem 1

Problem 2

Cause

Solution

Attachment

Affected Products

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Unable to import Endpoint Encryption for PC 5 users after upgrading to Drive Encryption 7.2.x

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Summary

Problem 1

Problem 2

Cause

Solution

Attachment

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