Endpoint Security AMCore scanner fails to initialize with old AMCore AMContent

Technical Articles ID: KB89510
Last Modified: 1/20/2022

Environment

Endpoint Security (ENS) 10.x

Problem

After you install an ENS update or hotfix that upgrades AMCore, the AMCore scanner fails to initialize. On-access scanning and on-demand scanning don't work if the AMCore scanner doesn't initialize.

Cause

The new version of AMCore can only initialize with the current AMContent.

Solution

Anytime an ENS update or hotfix upgrades AMCore, it's mandatory to update to current AMContent for the AMCore scanner to initialize.

Workaround

To get current AMContent on to the system, run an update task.

Affected Products

Endpoint Security Firewall 10.7.x
Endpoint Security Firewall 10.6.x (EOL)
Endpoint Security Threat Prevention 10.7.x
Endpoint Security Threat Prevention 10.6.x (EOL)
Endpoint Security Web Control 10.7.x
Endpoint Security Web Control 10.6.x (EOL)
Upgrade/Migrate

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Knowledge Center

Endpoint Security AMCore scanner fails to initialize with old AMCore AMContent

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

Endpoint Security AMCore scanner fails to initialize with old AMCore AMContent

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title