How to upgrade the operating system to Windows 10 or 11 with Drive Encryption installed
Last Modified: 2024-01-10 06:14:11 Etc/GMT
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How to upgrade the operating system to Windows 10 or 11 with Drive Encryption installed
Technical Articles ID:
KB89000
Last Modified: 2024-01-10 06:14:11 Etc/GMT Environment
Drive Encryption (DE) 7.4.x, 7.3.x, 7.2.1 and later Microsoft Windows 11 Microsoft Windows 10 version 1607 (Anniversary Update) and later For environment information, see KB79422 - Supported platforms for Drive Encryption 7.x. Summary
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This article provides the steps and scripts to support customers who want to upgrade to Windows 10 Anniversary Update and later. Support is provided for systems using DE 7.2.1 or later. Two solutions are described:
IMPORTANT:
If Windows fails to boot, select the option Turn off your PC. When the computer is turned on again, Windows rolls back to the previous operating system state.
Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products. Solution 1
Managed deployments Upgrade steps when managing a deployment of a Windows update using Windows 10 ISO: Option 1 - Using the
Option 2 - Using the
WARNING: Don't change or remove the Solution 2
Zero-touch - automatic updates Upgrade of Windows using the No action or intervention is needed. DE 7.2.1 adds the path of the drivers and the Solution 3
If you incur issues with Solution 1 or 2, contact the Enterprise Technical Support for assistance. IMPORTANT: The following files are required for Technical Support:
To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
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