User roaming profiles aren’t saved to a network share on logoff

Technical Articles ID: KB87534
Last Modified: 2023-03-20 20:53:37 Etc/GMT

Environment

Endpoint Security (ENS) Threat Prevention 10.x

Problem

With ENS Threat Prevention installed, the user roaming profiles are sporadically not saved to a network share when a user logs off.

Cause

The ENS Threat Prevention module scans the user profile data as it is saved, which causes the roaming profile data to not save correctly.

Solution

Currently a root cause can't be found on Windows 7. If you experience the issue with Windows 8 or Windows 10, see this Microsoft article on troubleshooting user profiles to obtain more logging through the operating system to help investigate the root cause.

Provide the results to Technical Support:

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.

If you are a registered user, type your User ID and Password, and then click Log In.
If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

Workaround

Create an exclusion in ENS Threat Prevention to not scan the roaming profile folders on the server. Even with this workaround in place, ENS Threat Prevention occasionally interferes with the writing of the roaming profile data.

Affected Products

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Knowledge Center

User roaming profiles aren’t saved to a network share on logoff

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

User roaming profiles aren’t saved to a network share on logoff

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

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