VM creation fails for an image when the configured Image Name contains special characters
Last Modified: 2022-09-30 05:25:13 Etc/GMT
Affected Products
Languages:
This article is available in the following languages:
Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
As of May 14, 2024, Knowledge Base (KB) articles will only be published and updated in our new Trellix Thrive Knowledge space.
Log in to the Thrive Portal using your OKTA credentials and start searching the new space. Legacy KB IDs are indexed and you will be able to find them easily just by typing the legacy KB ID.
VM creation fails for an image when the configured Image Name contains special characters
Technical Articles ID:
KB87457
Last Modified: 2022-09-30 05:25:13 Etc/GMT EnvironmentAdvanced Threat Defense (ATD)
Intelligent Sandbox (IS) ProblemWhen you create a VM profile using a VMDK image with special characters in its configured Image Name, the process fails. On Dashboard, in the VM status field, VM Creation displays a status of Failed.
CauseYou've configured your Image Name under Manage,
~ ! @ # % ^ - _ = + \ { } : , / ? / - + .
ATD/IS uses enhanced architecture for communication between the VM and ATD/IS system. This new architecture isn't designed to work with special characters in Image Name. The ATD/IS web application doesn't check and impose restriction on using such characters. The product guide states that white space isn't allowed for the Image Name, but it doesn't mention special characters.
SolutionWhen you convert VMDK to IMG, don't enter special characters in the Image Name field. Technical Support recommends that you use only alphabetical and numeric characters.
If you've already converted VMDK images to IMG format using the special characters, delete the image and then convert it again without using special characters.
To delete the IMG image format from ATD/IS:
Affected ProductsLanguages:This article is available in the following languages: |
|