Error code 5 (Access is Denied) (replication to SuperAgent Distributed Repository)
Last Modified: 2023-07-24 06:37:50 Etc/GMT
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Error code 5 (Access is Denied) (replication to SuperAgent Distributed Repository)
Technical Articles ID:
KB87064
Last Modified: 2023-07-24 06:37:50 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x McAfee Agent (MA) 5.x ProblemReplication to SuperAgent Distributed Repositories fails.
You see the errors similar to the ones below recorded in the ePO Server Task Log I #08464 NAINET Connecting to HTTP Server in socket-mode I #08464 NAINET Connecting to Real Server: (computer_name).(domain) on port: 8081 E #08464 NAINET HTTPConnection.cpp(2262): Connected to Real Server: (computer_name).(domain) on port: 8081. No Proxy used! I #08464 INETMGR Started upload session 1 for site ePOSA_(computer_name). I #08464 SITEMGR UploadDirectoryTree: Downloading file Replica.log from site ePOSA_(computer_name):: I #08464 INETMGR Downloading file Replica.log from session 1, LocalDir=C:\Windows\TEMP\nai4F4E.tmp\00000001, RemoteDir=. I #08464 NAINET Open URL: http://(computer_name).(domain):8081/Software/Replica.log I #08464 NAINET Trying to download using windows socket library I #08464 NAINET Sending HTTP GET Request Header. No Authentication used I #08464 NAINET File not found, HTTP return code: 404 I #08464 INETMGR Download file Replica.log not found on the remote dir in session 1. I #08464 SITEMGR UploadDirectoryTree: Current is added to the branch list I #08464 SITEMGR UploadDirectoryTree: Evaluation is added to the branch list I #08464 SITEMGR UploadDirectoryTree: Previous is added to the branch list I #08956 SITEMGR ReplicationUploadFile: Uploading file SiteStat.xml to site ePOSA_(computer_name)::, retry limit remaining: 5 I #08956 INETMGR Uploading file SiteStat.xml from session 1, LocalDir=C:\Windows\TEMP\nai4F4E.tmp\00000002, RemoteDir=. I #08956 NAINET Uploading file C:\Windows\TEMP\nai4F4E.tmp\00000002\SiteStat.xml to HTTP Server I #08956 NAINET Connecting to Real Server: (computer_name).(domain) on port: 8081 I #08956 NAINET Connected to HTTP Server: (computer_name).(domain) W #08956 NAINET failed upload file: /Software/SiteStat.xml I #08956 INETMGR Upload file SiteStat.xml failed in session 1, nainet ret=5. I #08956 SITEMGR ReplicationUploadFile: Failed to upload file SiteStat.xml to site ePOSA_(computer_name)::, hr=-2147467259, retry limit remaining: 4 I #08956 SITEMGR ReplicationUploadFile: Uploading file SiteStat.xml to site ePOSA_(computer_name)::, retry limit remaining: 4 I #08956 INETMGR Uploading file SiteStat.xml from session 1, LocalDir=C:\Windows\TEMP\nai4F4E.tmp\00000002, RemoteDir=. I #08956 NAINET Uploading file C:\Windows\TEMP\nai4F4E.tmp\00000002\SiteStat.xml to HTTP Server I #08956 NAINET Connecting to Real Server: (computer_name).(domain) on port: 8081 I #08956 NAINET Connected to HTTP Server: (computer_name).(domain) ... W #08956 NAINET failed upload file: /Software/SiteStat.xml I #08956 INETMGR Upload file SiteStat.xml failed in session 1, nainet ret=5. ... I #08956 INETMGR Upload file SiteStat.xml failed in session 1, nainet ret=5. e #08956 SITEMGR ReplicationUploadFile: Failed to upload file SiteStat.xml to site ePOSA_(computer_name)::, hr=-2147467259, retry limit reached e #08464 SITEMGR WorkQueueUploadFile: Failed to upload file SiteStat.xml to site ePOSA_(computer_name) e #08464 SITEMGR ReplicateSite: Failed to upload file SiteStat.xml to site ePOSA_(computer_name) e #08464 SITEMGR ReplicateSite: Failed to upload directory tree to site ePOSA_(computer_name) I #08464 NAINET HTTP Session closed Cause
The MA services on the affected system use an account different from the system account, and that account doesn't have sufficient rights for replication.
Solution
To avoid the issue, use the system account for the MA services. The Agent services use the following accounts by default:
IMPORTANT: If changing the McAfee Agent Common Services to Local System account instead of Local Service resolves this issue, log on to the Service Portal and create a Service Request. Include this article number in the "Problem Description" field. Related InformationAffected ProductsLanguages:This article is available in the following languages: |
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