Unable to log on to the ePO Console (after changing the drive letter of the ePO installation folder)

Technical Articles ID: KB86255
Last Modified: 2023-07-19 06:37:34 Etc/GMT

Environment

ePolicy Orchestrator (ePO) 5.x

Supported Microsoft Windows Servers

For details about the ePO-supported environments, see KB51569 - Supported platforms for ePolicy Orchestrator.

Problem

You're unable to log on to the ePO Console.

When you try to log on, you get the following MFS error:

Test failed: javax.crypto.BadPaddingException: Invalid padding

This error also displays when you click Test Connection for database connectivity on the core/config page (https://localhost:8443/core/config).

System Change

You installed ePO on new hardware on a different installation drive letter. For example, you changed the drive letter from C: to E.

Cause

The error occurs when the 8.3 naming convention isn't followed completely. Customers must follow the steps on the files as described in step 3 of the Edit files section. For details, see KB71078 - How to migrate ePO from a 32-bit system to a 64-bit system or to a different installation path.

Solution

Take the following actions:

Open a command prompt with administrative permissions.
1. In the Start Search field, type cmd, and press Ctrl+Shift+Enter.
2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
Navigate to the root of the drive letter where ePO is installed.
Run the following command and press Enter:

dir /X
Note the number after the ~ symbol. For example, Program Files (x86) shows as either PROGRA~1 or PROGRA~2.

Here, X denotes the drive letter to which installation is based.
Set the same value for the folder named ePolicy Orchestrator. For example, if step 4 shows PROGRA~2, change the value to X:\PROGRA~2\McAfee\EPOLIC~1.

Affected Products

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Knowledge Center

Unable to log on to the ePO Console (after changing the drive letter of the ePO installation folder)

Environment

Problem

System Change

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Unable to log on to the ePO Console (after changing the drive letter of the ePO installation folder)

Environment

Problem

System Change

Cause

Solution

Affected Products

Languages:

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