On Screen Keyboard doesn't work after enabling Microsoft TPM in the BIOS (Microsoft Surface Pro 3 systems)

Technical Articles ID: KB84563
Last Modified: 2024-01-06 09:26:57 Etc/GMT

Environment

Drive Encryption (DE) 7.1.x

Microsoft Surface Pro 3
Microsoft Trusted Platform Module (TPM)

For details of DE 7.1.x supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x.

Problem

After successfully installing DE 7.1.x, encrypting the hard disk, restarting, and activating on a Microsoft Surface Pro 3 system, the On Screen Keyboard (OSK) fails to function.

The system becomes unresponsive at the preboot authentication (PBA) screen after entering the password.

One or more of the following may be observed after undertaking several system restarts:

Although the touchscreen mouse works for movement, it doesn't allow you to select anything.
Restarting the system several times allows the in-built OSK to function.
OSK works in the following scenarios:
- A USB mouse is connected, allowing complex passwords to be used.
- A USB keyboard is connected, allowing complex passwords to be used.

The above is observed after enabling Microsoft TPM in the BIOS.

Cause

The TPM issue has been identified as a vendor issue.

Solution

This issue has been investigated and Microsoft has found the root cause. To address this issue, Microsoft released a system firmware update on November 18, 2014.

View the Update history for Surface Pro 3.

The following details have been extracted from the link above:

Surface Pro UEFI update (v3.11.350.0) enhances the system stability, optimizes the boot time with fast boot enabled, resolves date and time accuracy when the battery level falls below 3%, and addresses compatibility with Defense Encryption 7.1.1.

NOTE: Defense Encryption 7.1.1 is meant to be DE 7.1.1.

Customers should contact Microsoft to obtain the latest BIOS update to resolve this issue.

For deatils, see KB79624 - Supported Microsoft Surface tablet devices with Drive Encryption.

Affected Products

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On Screen Keyboard doesn't work after enabling Microsoft TPM in the BIOS (Microsoft Surface Pro 3 systems)

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On Screen Keyboard doesn't work after enabling Microsoft TPM in the BIOS (Microsoft Surface Pro 3 systems)

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