Unable to log on to the ePO console (Could not resolve an action for handleHttpError.do in /core)
Last Modified: 7/18/2023
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Unable to log on to the ePO console (Could not resolve an action for handleHttpError.do in /core)
Technical Articles ID:
KB84390
Last Modified: 7/18/2023 EnvironmentePolicy Orchestrator (ePO) 5.x
Microsoft Visual C++ Problem
You're unable to log on to the ePO console. The ERROR [Thread-1] internal.LdapServerServiceImpl - Unable to authenticate with the LDAP server. Verify the username and password are correct. WARN [main] jni.LoadJniInitTask - Unable to load native library: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.0.1.228\webapp/WEB-INF/lib/epojni java.lang.UnsatisfiedLinkError LoadLibrary failed! WARN [main] jni.LoadJniInitTask - Unable to load native library: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.0.1.228\webapp/WEB-INF/lib/DownloadJNI java.lang.UnsatisfiedLinkError LoadLibrary failed! ERROR [main] plugin.PluginManager - Initialization of plug-in EPOCore failed. CauseMicrosoft Visual C++ is needed to run the ePO database with SQL. These errors occur if the Microsoft Visual C++ Redistributable Packages aren't installed.
Solution
Install the Microsoft Visual C++ Redistributable Packages:
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