How to troubleshoot BitLocker-related Management of Native Encryption activation issues
Last Modified: 2022-09-29 06:42:37 Etc/GMT
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How to troubleshoot BitLocker-related Management of Native Encryption activation issues
Technical Articles ID:
KB84290
Last Modified: 2022-09-29 06:42:37 Etc/GMT EnvironmentManagement of Native Encryption (MNE) 5.x, 4.x
For details of MNE supported environments, see KB79375 - Supported platforms for Management of Native Encryption. Summary
This article provides guidance on how to troubleshoot BitLocker-related MNE activation issues. Prerequisites:
Solution 1
Basic checks - Product Settings policy After you successfully deploy MNE, do the following:
Solution 2Verify that you can enable BitLocker without MNE installed
If BitLocker can't be enabled, contact Microsoft Technical Support for assistance.
When BitLocker can be enabled, continue through this troubleshooting article. Solution 3Resolve issues based on errors found in the client logs
The issue exists on the client if the following conditions are met:
An issue found by MNE on the client that prevents MNE from activating leads to an error being logged in the local MNE log file.
Debug logging for MNE 2.0 and later is permanently enabled on the Windows client. The following two-log files are present, non-debug and debug:
Some identified issues based off MNE for Windows log errors are shown below.
NOTE: The above isn't a comprehensive list. New articles are added to the Knowledge Base regularly. After locating the error, take the key words from the error message and search for solutions on our ServicePortal. Related InformationAffected ProductsLanguages:This article is available in the following languages: |
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