On Screen Keyboard fails during preboot authentication on HP EliteBook Revolve 810 G2
Last Modified: 2024-01-06 08:15:46 Etc/GMT
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On Screen Keyboard fails during preboot authentication on HP EliteBook Revolve 810 G2
Technical Articles ID:
KB82878
Last Modified: 2024-01-06 08:15:46 Etc/GMT EnvironmentDrive Encryption (DE) 7.1.x
Hewlett packager (HP) EliteBook Revolve 810 G2 For details of DE 7.1.x supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x. ProblemOn Screen Keyboard won't accept any input during preboot authentication on the HP EliteBook Revolve 810 G2.
NOTE: The system passed the UEFI tests to verify whether the tablet responds to the touch interface as outlined in KB78050 - How to use the Drive Encryption UEFI testing tool to verify if your tablet responds to the touch interface. CauseThe Fast Boot option is enabled in the BIOS.
SolutionAccess the BIOS and disable the Fast Boot option.
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