How to use the Hardware Compatibility Settings tool for Drive Encryption
Technical Articles ID:
KB81900
Last Modified: 2023-03-16 09:30:26 Etc/GMT
Last Modified: 2023-03-16 09:30:26 Etc/GMT
Environment
Drive Encryption (DE) 7.2.0 and later.
IMPORTANT: DE 7.1.x reached End of Life on June 30, 2019.
This article applies to all supported systems running in legacy BIOS mode (no Opal drives) or UEFI.
For supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x.
IMPORTANT: DE 7.1.x reached End of Life on June 30, 2019.
This article applies to all supported systems running in legacy BIOS mode (no Opal drives) or UEFI.
For supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x.
Summary
Recent updates to this article
DE 7.1 Update 1 introduces a tool that allows the administrator to capture hardware compatibility settings. The tool is intended for use with specific platforms that don't activate.
IMPORTANT: The tool is only designed for Legacy BIOS systems and not UEFI systems.
The hardware-compatibility settings supplied to us via submitted Product Ideas are used to build a file that can be imported to ePolicy Orchestrator (ePO). This file can then be used to activate platforms that exhibit particular issues at preboot.
This feature relies on the following three distinct components:
| Date | Update |
| March 16, 2023 | Updated the attachment to |
| November 17, 2022 | Renamed the attachment from:
to |
| November 9, 2022 | Updated attachment Changed Dell Inspiron 3583 XML Version from 120 to 127. Added a comment to Latitude-5520. Added entries for several UEFI models: UEFI:
DELL 3310 2-in-1 Panasonic CFSV1-2 VAIO VJPG11C12N, VJPG13C12N, VJPJ11C12N NEC 1430, 1330, 60500, 250000, 50900, 11B0, 50200, 30000, 50800, 120000 Toshiba Dynabook PORTEGE X30W-J, Dynabook TECRA A40-K Lenovo G50-70 |
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DE 7.1 Update 1 introduces a tool that allows the administrator to capture hardware compatibility settings. The tool is intended for use with specific platforms that don't activate.
IMPORTANT: The tool is only designed for Legacy BIOS systems and not UEFI systems.
The hardware-compatibility settings supplied to us via submitted Product Ideas are used to build a file that can be imported to ePolicy Orchestrator (ePO). This file can then be used to activate platforms that exhibit particular issues at preboot.
This feature relies on the following three distinct components:
- A bootable image (
DEPCT.rtb ) that can be used to test for specific hardware compatibility settings. - A Windows-based tool (
DePCTWinTool.exe ) that captures the settings found by the bootable image. This tool gathers specific information that identifies the platform. It also produces a file that's used by us to produce a set of rules. - A Hardware Compatibility List stored in an XML file. This file is provided by us after the information is gathered and sent for review via a submitted Product Idea.
NOTE: The most current version of the XML file is attached to this article (HWDefaultProductDetectionsV#.zip ).
IMPORTANT:- DE 7.2.1 includes version 59 of the XML file.
- DE 7.1 Update 3 (7.1.3) includes version 14 of the XML file.
- A hotfix is needed before implementing the attached XML file with DE 7.1 Update 1 (7.1.1). The hotfix to resolve this issue is available by contacting Technical Support. Include this article number in your Service Request.
- Some resolved issues require the following:
- DE 7.1 Update 3 Hotfix 1208296 (build 7.1.3.628) supersedes DE 7.1.3 Update 3 Hotfix 1164502 (build 7.1.3.613). HF1164502 was only Released to Support (RTS) and is no longer available.
- DE 7.1 Update 3 Hotfix 1131996 (build 7.1.3.590) - This hotfix is posted to the Product Downloads site. See the "Related Information" section for details. Check the Product Downloads site for later releases.
| Make or Model | Firmware Type |
Minimum DE Version |
XML Version |
Article or Comments |
| Acer | ||||
| TravelMate P258-M | Legacy BIOS | 7.2.0 | 89 | - |
| Legacy BIOS | 7.1.3 HF1131996 2 | 59 | - | |
| ASUS | ||||
| ZenBook 13 | UEFI | 7.3.0 2 | 120 | - |
| VivoBook X512FL | UEFI | 7.3.0 2 | 120 | - |
| PRO P2451FA | UEFI | 7.3.0 2 | 120 | - |
| PRO P2451FB | UEFI | 7.3.0 2 | 120 | - |
| EXPERTBOOK P2451FA | UEFI | 7.3.0 2 | 120 | - |
| EXPERTBOOK B9450FA | UEFI | 7.3.0 2 | 120 | - |
| PRO P1440FA | UEFI | 7.2.9 Hotfix 5 2 | 112 | - |
| D620MT | Legacy BIOS | 7.1.3 HF1131996 2 | 65 | - |
| PRO P2540UB | UEFI | 7.2.0 | 89 | - |
| X551MA | UEFI | 7.1.3 | 14 | - |
| DELL | ||||
| Dell 3310 2-in-1 | UEFI | 7.3.0 2 | 127 | - |
| Alienware 17 | Legacy BIOS | 7.1.3 | 14 | - |
| UEFI | 7.2.0 | 63 | - | |
| Inspiron 3583 | UEFI | 7.3.0 2 | 127 | - |
| Inspiron 15 7579 | Legacy BIOS | 7.1.3 HF1131996 2 | 68 | - |
| Latitude 9410 2-in-1 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude 9410 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude E7480 | BIOS | 7.1.3 HF1131996 2 | 63 | - |
| Latitude E7414 | Legacy BIOS | 7.2.0 7.1.3 HF1131996 2 |
84 | - |
| Latitude 7410 | UEFI | 7.2.9 Hotfix 5 2 | 109 | |
| Latitude 7400 2-in-1 | UEFI | 7.2.9 Hotfix 5 (7.2.9.17) | 97 | |
| Latitude 7400 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude 7310 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude 7300 2-in-1 | UEFI | 7.2.9 Hotfix 5 (7.2.9.17) | 97 | |
| Latitude 7300 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude 7210 2-in-1 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude 7200 2-in-1 | UEFI | 7.2.9 Hotfix 5 (7.2.9.17) | 97 | |
| Latitude E7470 | UEFI | 7.1.3 HF1131996 2 | 57 | - |
| Latitude E7380 | Legacy BIOS | 7.1.3 HF1131996 2 | 63 | - |
| Latitude E7370 | - | 7.1.3 HF1131996 2 | - | - |
| Latitude E7280 | Legacy BIOS | 7.1.3 HF1131996 2 | 63 | - |
| Latitude E7250 | Legacy BIOS | 7.1.3 HF1131996 2 | 47 | - |
| Latitude E7350 | Legacy BIOS | 7.1.3 HF1131996 2 | 14 | - |
| Latitude E7270 | UEFI | 7.1.3 HF1131996 2 | 57 | - |
| Latitude E6540 | Legacy BIOS | 7.2.0 | 89 | |
| Latitude-5591 | UEFI | 7.3.0 2 | 120 | - |
| Latitude E5580 | Legacy BIOS | 7.1.3 HF1131996 2 | 63 | - |
| Latitude E5570 | - | 7.1.3 HF1131996 2 | - | - |
| Latitude 5590 | UEFI | 7.2.9 Hotfix 5 2 | 112 | - |
| Latitude 5580 | UEFI | 7.2.9 Hotfix 5 2 | 112 | - |
| Latitude-5520 | UEFI | 7.3.0 2 | 120 | Corrected the keyboard language layout. |
| Latitude 5511 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude 5510 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude 5501 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude 5500 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude 5491 | UEFI | 7.2.9 Hotfix 5 2 | 112 | - |
| Latitude E5488 | Legacy BIOS | 7.1.3 HF1131996 2 | 63 | - |
| Latitude E5480 | Legacy BIOS | 7.1.3 HF1131996 2 | 63 | - |
| Latitude E5470 | UEFI | 7.1.3 HF1131996 2 | 57 | - |
| Latitude E5450 | Legacy BIOS | 7.1.3 HF1131996 2 | - | - |
| Latitude 5411 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude 5410 | UEFI | 7.2.9 Hotfix 5 2 | 102 | - |
| Latitude 5401 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude E5400 | UEFI | 7.2.9 Hotfix 5 2 | 99 | - |
| Latitude 5300 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude 5300 2-in-1 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude 5310 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude 5310 2-in-1 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Latitude E5288 | Legacy BIOS | 7.1.3 HF1131996 2 | 63 | - |
| Latitude E5280 | Legacy BIOS | 7.1.3 HF1131996 2 | 63 | - |
| Latitude E5270 | - | 7.1.3 HF1131996 2 | - | - |
| Latitude E5250 | Legacy BIOS | 7.1.3 HF1131996 2 | - | - |
| Latitude-3560 | UEFI | 7.3.0 2 | 120 | - |
| Latitude E3480 | Legacy BIOS | 7.2.0 7.1.3 HF1131996 2 |
84 | - |
| Latitude-3460 | UEFI | 7.3.0 2 | 120 | - |
| Latitude-3440 | UEFI | 7.3.0 2 | 120 | - |
| OptiPlex 7450 AIO | Legacy BIOS | 7.1.3 HF1131996 2 | 65 | - |
| OptiPlex 7440 AIO | Legacy BIOS | 7.1.3 HF1131996 2 | - | - |
| OptiPlex 7050 | Legacy BIOS | 7.1.3 HF1131996 2 | 65 | - |
| OptiPlex 7040 | Legacy BIOS | 7.1.3 HF1131996 2 | 57 | - |
| OptiPlex 5050 | Legacy BIOS | 7.1.3 HF1131996 2 | 65 | - |
| OptiPlex 5040 | Legacy BIOS | 7.1.3 HF1131996 2 | 57 | - |
| OptiPlex 3240 AIO | Legacy BIOS | 7.1.3 HF1131996 2 | - | - |
| OptiPlex 3050 | Legacy BIOS | 7.1.3 HF1131996 2 | 68 | - |
| OptiPlex 3040 | Legacy BIOS | 7.1.3 HF1131996 2 | 57 | - |
| Precision-7390 | UEFI | 7.3.0 2 | 120 | - |
| Precision-5540 | UEFI | 7.3.0 2 | 120 | - |
| Precision-3560 | UEFI | 7.3.0 2 | 120 | - |
| Precision-3530 | UEFI | 7.3.0 2 | 120 | - |
| Precision 3540 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Precision 3541 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Precision 3550 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Precision 3551 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Precision 5530 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Precision 5530 2-in-1 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Precision 7740 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Precision 7730 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Precision 7550 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Precision 7540 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Precision 7530 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Precision Laptop 7720 | Legacy BIOS | 7.1.3 HF1131996 2 | 63 | - |
| Precision Laptop 7520 | Legacy BIOS | 7.1.3 HF1131996 2 | 63 | - |
| Precision Laptop 7510 | - | 7.1.3 HF1131996 2 | - | - |
| Precision Laptop 3520 | Legacy BIOS | 7.1.3 HF1131996 2 | 63 | - |
| Precision Laptop 3510 | - | 7.1.3 HF1131996 2 | - | - |
| Precision M4800 | Legacy BIOS | 7.1.3 HF1131996 2 | 57 | - |
| Precision Tower T3620 | Legacy BIOS | 7.1.3 HF1131996 2 | - | - |
| Precision Tower T3420 | Legacy BIOS | 7.1.3 HF1131996 2 | - | - |
| Precision Tower T5810 TPC1 | Legacy BIOS | 7.1.3 HF1131996 2 | - | - |
| Precision Tower T5810 TPC2 | Legacy BIOS | 7.1.3 HF1131996 2 | - | - |
| Rugged 5414 | Legacy BIOS | 7.1.3 HF1131996 2 | 57 | - |
| UltraBook XPS 13 | Legacy BIOS | 7.1.3 | 14 | - |
| Venue 11 Pro | UEFI | 7.1.3 | 14 | - |
| Vostro-5515 | UEFI | 7.3.0 2 | 120 | - |
| Vostro 3558 | UEFI | 7.2.9 Hotfix 5 2 | 112 | - |
| XPS15-7590 | UEFI | 7.3.0 2 | 120 | - |
| XPS 13 9365 | UEFI | 7.1.3 HF1208296 | 68 | - |
| Extra Computer GmbH | ||||
| ExOne N350DW | LEGACY BIOS | 7.2.0 | 89 | - |
| Fujitsu | ||||
(FMVLUG90B3) |
Legacy BIOS | 7.1.3 | 14 | - |
| Celsius H780 | UEFI | 7.2.0 | 89 | - |
| ESPRIMO D757 | UEFI | 7.2.9 Hotfix 5 2 | 102 | - |
| ESPRIMO D756 | UEFI | 7.2.9 Hotfix 5 2 | 102 | - |
| ESPRIMO D738 | UEFI | 7.2.9 Hotfix 5 2 | 102 | - |
| ESPRIMO E720 | UEFI | 7.2.9 Hotfix 5 2 | 102 | - |
| LIFEBOOK U938 | UEFI | 7.2.9 Hotfix 5 (7.2.9.17) | - | |
| LIFEBOOK A574 / K | - | 7.1.3 HF1131996 2 | - | - |
| LIFEBOOK A574 / H | - | 7.1.3 HF1131996 2 | - | - |
| LIFEBOOK E736 | UEFI | 7.2.0 | 89 | - |
| LIFEBOOK E733 | Legacy BIOS | 7.1.3 HF1131996 2 | 71 | - |
| LIFEBOOK SH771 | Legacy BIOS | 7.1.3 HF1131996 2 | 71 | - |
| LIFEBOOK U757 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
82 | - |
| LIFEBOOK U727 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
82 | - |
| STYLISTIC Q738 | UEFI | 7.2.0 | 89 | - |
| Hewlett Packard (HP) | ||||
| 245 G7 Notebook PC | UEFI | 7.3.0 2 | 120 | - |
| ProBook 455 G7 Notebook PC | UEFI | 7.3.0 2 | 120 | - |
| 240 G8 Notebook | UEFI | 7.3.0 2 | 120 | - |
| 240 G6 Notebook PC | Legacy BIOS | 7.2.0 | 97 | - |
| 240 G5 Notebook PC | Legacy BIOS | 7.2.0 | 97 | - |
| Compaq Pro 6300 SFF | Legacy BIOS | 7.1.3 HF1131996 2 | 82 | - |
| Compaq Elite 8300 | Legacy BIOS | 7.1.3 | 14 | - |
| Compaq Elite 8300 SFF | Legacy BIOS | 7.1.3 | 14 | - |
| EliteBook x360 1030 G4 | UEFI | 7.3.0 2 | 120 | - |
| EliteBook x360 1020 G2 | UEFI | 7.1.3 HF1208296 | 68 | - |
| EliteBook x2 1012 G2 | UEFI | 7.2.0 | 65 | - |
| EliteBook 1040 G4 | UEFI | 7.1.3 HF1208296 | 69 | - |
| EliteBook 850 G4 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - |
| EliteBook 850 G2 | Legacy BIOS | 7.1.3 HF1131996 2 | 57 | - |
| EliteBook 840 G4 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - |
| EliteBook 840 G2 | Legacy BIOS | 7.1.3 HF1131996 2 | - | - |
| EliteBook 840 | Legacy BIOS | 7.1.3 HF1131996 2 | 57 | - |
| EliteBook 820 G4 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - |
| EliteBook 820 G2 | Legacy BIOS | 7.1.3 HF1131996 2 | - | - |
| EliteBook 820 | Legacy BIOS | 7.1.3 HF1131996 2 | 57 | - |
| EliteBook 755 G4 | Legacy BIOS | 7.1.3 HF1131996 2 | 82 | |
| EliteBook 745 G4 | Legacy BIOS | 7.1.3 HF1131996 2 | 82 | |
| EliteBook 725 G4 | Legacy BIOS | 7.1.3 HF1131996 2 | 65 | - |
| EliteDesk 800 G5 SFF | UEFI | 7.2.9 Hotfix 5 2 | 112 | - |
| EliteDesk 800 G2 | Legacy BIOS | 7.2.10 | 99 | - |
| EliteDesk 800 G1 | Legacy BIOS | 7.1.3 | 14 | - |
| EliteDesk 705 G2 SFF | Legacy BIOS | 7.1.3 HF1131996 2 | 65 | - |
| EliteBook 755 G4 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - |
| EliteBook 755 G2 | Legacy BIOS | 7.1.3 HF1131996 2 | 57 | - |
| EliteBook 745 G4 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - |
| EliteBook 745 G2 | Legacy BIOS | 7.1.3 | 14 | - |
| EliteBook 725 G4 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - |
| EliteBook 725 G2 | Legacy BIOS | 7.1.3 | 14 | - |
| EliteBook x360 1030 G2 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - |
| ElitePad 1000 G2 | UEFI | 7.1.3 | 14 | - |
| Pavilion DV7 | Legacy BIOS | 7.1.3 | 11 | - |
| Pro x2 612 G2 Tablet With/without Collaboration Keyboard |
UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - |
| ProBook 445 G7 | UEFI | 7.2.9 Hotfix 5 2 | 112 | - |
| ProBook 655 G3 | Legacy BIOS | 7.1.3 HF1131996 2 | 82 | - |
| ProBook 645 G3 | Legacy BIOS | 7.1.3 HF1131996 2 | 82 | - |
| ProBook 645 G3 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - |
| ProBook 655 G3 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - |
| ProBook 650 G3 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - |
| ProBook 640 G3 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - |
| ProBook 640 G1 | Legacy BIOS | 7.1.3 | 14 | - |
| ProBook 450 G7 | UEFI | 7.2.9 Hotfix 5 2 | 99 | - |
| ProBook 450 G1 | Legacy BIOS | 7.1.3 HF1131996 2 | 57 | - |
| ProBook 440 G7 | UEFI | 7.2.9 Hotfix 5 2 | 99 | |
| ProBook 430 G7 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| ProDesk 600 G3 DM | UEFI | 7.2.0 | 65 | - |
| ProDesk 600 G2 DM | Legacy BIOS | 7.2.0 | 65 | - |
| ProBook 440 G6 | UEFI | DE 7.2.9 Hotfix 3 (7.2.9.14) | 97 | - |
| ProBook x360 435 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| Z240 SFF Workstation | Legacy BIOS | 7.1.3 HF1131996 2 | 71 | - |
| Z240 Tower Workstation | Legacy BIOS | 7.1.3 HF1131996 2 | 65 | - |
| UEFI | DE 7.2.9 Hotfix 3 (7.2.9.14) | 97 | ||
| UEFI | 7.2.0 7.1.3 HF1208296 1 |
71 | - | |
| UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - | |
ZBook 15u G4 |
UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - |
| UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - | |
| UEFI | 7.2.0 7.1.3 HF1208296 1 |
63 | - | |
| IStNXi-15FXM25 | UEFI | 7.2.9 Hotfix 5 (7.2.9.17) | 97 | - |
| Lenovo | ||||
| Applies to all other Lenovo models not listed in this article. | UEFI | 7.2.10 | 105 | Prevents keyboard and trackpad issues on activation. |
| G50-70 | UEFI | 7.3.0 2 | 120 | - |
| L15 Gen 2 | UEFI | 7.3.0 2 | 120 | - |
| L14 Gen 1 | UEFI | 7.3.0 2 | 120 | - |
| E40-80 | Legacy BIOS | 7.2.0 | 97 | - |
| B40-80 | Legacy BIOS | 7.2.0 | 97 | - |
| B40-70 | Legacy BIOS | 7.2.0 | 97 | - |
| K21-80 | Legacy BIOS | 7.1.3 HF1131996 2 | 82 | - |
| M800 | UEFI | 7.2.0 | 89 | - |
| MIIX 510 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
71 | - |
| ThinkCentre M93p | Legacy BIOS | 7.1.3 | 14 | - |
| ThinkCentre M82 | Legacy BIOS | 7.1.3 | 14 | - |
| ThinkCentre M900 | UEFI | 7.2.1 | 63 | - |
| ThinkPad E15 | Legacy BIOS | 7.2.9 Hotfix 5 2 | 112 | - |
| ThinkPad T580 | Legacy BIOS | 7.2.0 | 97 | - |
| ThinkPad T490 | UEFI | 7.2.9 Hotfix 5 2 | 102 | - |
| ThinkPad E570 | UEFI | 7.2.0 | 71 | - |
| ThinkPad T490s | Legacy BIOS | 7.2.0 | 97 | - |
| ThinkPad T460 | UEFI | 7.2.0 | 89 | - |
| ThinkPad T450 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
82 | - |
| ThinkPad T570 | Legacy BIOS | 7.2.0 7.1.3 HF1131996 2 |
84 | - |
| ThinkPad T440 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
82 | - |
| ThinkPad x390 | Legacy BIOS | 7.2.9 Hotfix 5 2 | 109 | - |
| ThinkPad x240 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
82 | - |
| Legacy BIOS | 7.1.3 HF1131996 2 | 84 | - | |
| ThinkPad X1 Carbon | Legacy BIOS | 7.1.3 HF1131996 2 | 57 | - |
| ThinkPad X1 Yoga | Legacy BIOS | 7.1.3 HF1131996 2 | 57 | - |
| Microsoft | ||||
| Surface Go 3 | UEFI | 7.3.0 2 | 120 | - |
| Surface Laptop 3 | UEFI | 7.2.9 Hotfix 5 2 | 112 | - |
| Surface Book 2 | UEFI | 7.2.0 | 89 | - |
| Surface Pro 7+ | UEFI | 7.3.0 2 | 120 | - |
| Surface Pro 6 | UEFI | 7.2.0 | 89 | - |
| Surface Pro 5 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
84 | - |
| Surface Studio | UEFI | 7.2.0 7.1.3 HF1208296 1 |
84 | - |
| NCR | ||||
| NCR Estoril | Legacy BIOS | 7.1.3 HF1131996 2 | 82 | - |
| NEC | ||||
| 1430 | UEFI | 7.3.0 2 | 127 | - |
| 1330 | UEFI | 7.3.0 2 | 127 | - |
| 60500 | UEFI | 7.3.0 2 | 127 | - |
| 250000 | UEFI | 7.3.0 2 | 127 | - |
| 50900 | UEFI | 7.3.0 2 | 127 | - |
| 11B0 | UEFI | 7.3.0 2 | 127 | - |
| 50200 | UEFI | 7.3.0 2 | 127 | - |
| 30000 | UEFI | 7.3.0 2 | 127 | - |
| 50800 | UEFI | 7.3.0 2 | 127 | - |
| 120000 | UEFI | 7.3.0 2 | 127 | - |
| PC-VKT40CZG9 | UEFI | 7.3.0 2 | 120 | - |
| PC-VKE18EZGA | UEFI | 7.3.0 2 | 120 | - |
| PC-VKM17XZG7 | UEFI | 7.3.0 2 | 120 | - |
| PC-VKT16GVG4 | UEFI | 7.3.0 2 | 120 | - |
| PC-VKT16EZG7 | UEFI | 7.2.9 Hotfix 5 2 | 112 | - |
| PC-VKE15CZG6 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| PC-VKE15HZG3 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| PC-VKE15HZG4 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| PC-VKE15HZG5 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| PC-VKE18AAG5 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| PC-VKE18AAG6 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| PC-VKE18EZG7 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| PC-VKE18XZG6 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| PC-VKT10CZG6 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| PC-VKT10CZG7 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| PC-VKT12HZG3 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| PC-VKT13HZG4 | UEFI | 7.2.9 Hotfix 5 2 | 109 | - |
| VersaPro | Legacy BIOS | 7.1.3 HF1131996 2 | 16 | - |
| Panasonic | ||||
| FZ55-1 | UEFI | 7.3.0 2 | 120 | - |
| CFSV1-2 | UEFI | 7.3.0 2 | 127 | - |
| CFSV9-2 | UEFI | 7.3.0 2 | 120 | - |
| CF54-3 | UEFI | 7.3.0 2 | 120 | - |
| CFSV7-3 | UEFI | 7.2.9 Hotfix 5 2 | 112 | - |
| CFLV8-1 | UEFI | 7.2.9 Hotfix 5 (7.2.9.17) | 97 | - |
| CFSZ6 | UEFI | 7.2.0 7.1.3 HF1208296 1 |
71 | - |
| CF-SZ5ADYMS | UEFI | 7.2.1 | 63 | - |
| - | 7.1.3 HF1131996 2 | - | - | |
| Sony | ||||
| VAIO VJS131 | Legacy BIOS | 7.1.3 HF1131996 2 | 65 | - |
| Toshiba | ||||
| Dynabook PORTEGE X30W-J | UEFI | 7.3.0 2 | 127 | - |
| Dynabook PORTEGE X40-J | UEFI | 7.3.0 2 | 120 | - |
| Dynabook TECRA A40-K | UEFI | 7.3.0 2 | 127 | - |
| Dynabook TECRA A40-G | UEFI | 7.3.0 2 | 120 | - |
| Dynabook TECRA A30-G | UEFI | 7.3.0 2 | 120 | - |
| Dynabook TECRA X40-F | UEFI | 7.2.9 Hotfix 5 2 | 112 | - |
| Dynabook PORTEGE X30-G | UEFI | 7.2.9 Hotfix 5 2 | 112 | - |
| UEFI | 7.2.9 Hotfix 5 2 | 109 | - | |
| UEFI | 7.2.9 Hotfix 5 2 | 109 | - | |
| UEFI | 7.2.10 | 102 | ||
| UEFI | 7.2.10 | 102 | ||
| VAIO | ||||
| VJPG11C12N | UEFI | 7.3.0 2 | 127 | - |
| VJPG13C12N | UEFI | 7.3.0 2 | 127 | - |
| VJPJ11C12N | UEFI | 7.3.0 2 | 127 | - |
| VJPJ13C12N | UEFI | 7.2.9 Hotfix 5 2 | 112 | - |
| 1 | DE 7.1 Update 3 Hotfix 1208296 supersedes DE 7.1.3 Hotfix 1164502. This hotfix was only RTS and is no longer available. HF1208296 is available on the Product Downloads Site. See the "Related Information" section for download details. |
| 2 | Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products. |
Solution 1
To test for hardware compatibility and collect the results, use the tools provided in the DE 7.1.1 or later package on the client:
- Test for hardware compatibility using
DEPCT.rtb :- Download the tool that's contained in the DE 7.1 Update 1 release.
- Extract the files
DEPCT.rtb andbootdisk.exe . - Create a bootable image.
USB and Floppy Drive example:
To create a bootable floppy or USB media from the command prompt where theDEPCT.rtb file has been extracted, run the following command:
NOTE: Change the drive letter to the drive letter associated with the USB or floppy.
Bootable CD example:
- Run the command below:
Bootdisk.exe DEPCT.RTB <filename>.dsk
- Copy
<filename>.dsk to the bootable CD with the bootable option selected. - Burn it to create the bootable CD.
IMPORTANT: Make sure that you select the Bootable option.
- On the client to be tested, boot the system using the newly created bootable media. After a successful boot, the application prompts the user to select one of the following:
1 - If you want to begin the testing.
2 - To exit from the application.
- Select 1 to run a series of tests:
If the test is successful, a time-out of 30 seconds appears.
- Disk access test using 1,000 iterations of read commands
- Disk access test using 1,000 read or write commands
- USB test where the controllers are accessed for 10 seconds
- Either select to start Windows or wait for the time-out to complete. Windows starts. After successful completion of the Windows boot, if you reboot using the bootable media, you'll be prompted to acknowledge the test results.
- Acknowledge the test results by selecting the appropriate option displayed on the screen:
- The computer successfully boots into Windows after testing.
- The computer fails to boot into Windows after testing.
- The computer restarts because of other reasons. For example, the BIOS stops working and the computer needs to be restarted.
- Stop testing and remove the testing information from the disk.
- After the testing is complete and Windows has started, run the Windows tool
DePCTWinTool.exe provided in the DE package. This tool inspects the computer configuration (WMI and registry) and finds the test results. The Windows tool then allows you to save the results in an XML file.
- Collect the XML file and contact Technical Support. See the "Related Information" section for details.
We review the XML file and, if needed, issue a new XML rule that's appended to this article.
Solution 2
- Install DE 7.1.3 Hotfix 1131996 (Build: 7.1.3.590).
- Extract the attached XML file.
- Import the
HWDefaultProductDetections.xml file to ePO:- Log on to the ePO console.
- Click Menu, Server Settings.
- Under Setting Categories, select Drive Encryption.
- In the right pane, click Manage Hardware Compatibility Settings.
- On the new page, click Actions and click Import hardware compatibility settings.
- Click Choose File and navigate to the newly provided XML file.
- Select the file, and then click OK to upload the file.
- Install to the client.
Systems that have been included in the attached updated xml file begin to activate.
NOTE: For systems that are already active, use one of the following methods to reactivate:- Decrypt and deactivate the system and then encrypt and reactivate.
- Perform an Emergency Boot on the system.
Related Information
Contact Technical Support
Download products and updates
To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
- If you are a registered user, type your User ID and Password, and then click Log In.
- If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.
Download products and updates
Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.
Attachment
Affected Products
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