Although investigations to resolve issues for the listed Surface Pro models are ongoing, we recommend that customers use Management of Native Encryption (MNE) as an alternative or interim solution.
MNE allows ePolicy Orchestrator (ePO) administrators to manage Apple FileVault and Microsoft BitLocker. MNE also provides the ability to assist users with system recovery and provides rich audit and reporting capabilities.
NOTE: The following recommendations are specific to MNE and the listed Surface Pro models.
- All Surface Pro models require the GPO setting described in this Microsoft article.
- The Show PIN button does not work with a touchscreen on the Surface Pro 1 and Pro 2. It only works with a mouse pointer and mouse click.
- Surface Pro 3 provides an OSK for Preboot authentication. The Surface Pro 1 and Pro 2 require a physical keyboard.
