How to collect Minimum Escalation Requirements for Management of Native Encryption on the Mac

Technical Articles ID: KB79508
Last Modified: 2022-09-29 06:12:47 Etc/GMT

Environment

Management of Native Encryption (MNE)

For details of MNE supported environments for Mac, see KB79375 - Supported platforms for Management of Native Encryption.

Summary

MNE for Mac has a built-in Minimum Escalations Requirements (MER) tool. This MER tool collects the following data from your Mac so that Technical Support can analyze and resolve the problem:

System information (Kernel version, uptime, Kernel state, last logged in user names)
List of installed applications/packages
File System information
Virtual memory information
List of Kernel extensions loaded
Exported environmental variables
List of network interfaces
Routing table information
List of open files by applications
List of all running processes
System profiler output
Collects system.log, install.log, and crash logs
FileVault status, disk information
MNE product logs and information

Use the following steps to run the MER tool:

Close any unnecessary applications (for example, your Word processor or spreadsheet) to make the collection process faster.
Open Endpoint Protection for Mac from Applications, and select Help from the menu bar.
Click Run MERTool.
When prompted, type your password to complete the process. This allows the files to be created in your home directory.
Wait for the MER tool to collect the data. The collection process might take some time depending on the speed of your Mac.
Send the MER file to Technical Support for further analysis.

NOTES:
- The MER file created is McAfeeMERTool_XXXX.zip and will be located in your home folder.
- The file is already compressed.

Related Information

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.

If you are a registered user, type your User ID and Password, and then click Log In.
If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

Affected Products

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How to collect Minimum Escalation Requirements for Management of Native Encryption on the Mac

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How to collect Minimum Escalation Requirements for Management of Native Encryption on the Mac

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