The GetClean tool and the product documentation are available from the Product Downloads site.

IMPORTANT: The GetClean service is available to all customers with a valid Grant Number. You must log on to the Product Downloads site with a valid Grant Number to access and download the file.

The GetClean program is an Advanced Research Center initiative to minimize false-positive detections in the field. It aims to prevent false positives on your COE (Common Operating Environment) image files. To achieve this goal, run the GetClean tool on COE computers or known clean software repositories to harvest clean files.
 

The program uses Global Threat Intelligence (GTI) for file reputation lookup. It reports only files that are unknown to the Advanced Research Center, or are falsely classified. You can also submit metadata, or samples and metadata, to the Advanced Research Center. This kind of submission reduces the number of files you need to submit and eliminates duplicate submissions.
 

The average GetClean scan time on a computer is 60–90 minutes, and the average .zip file size of samples collected is 200–350 MB. The Advanced Research Center team analyzes, validates, and processes the files you submit. The team then adds them to the GTI allow list and to the Advanced Research Center test systems. The files are then scanned on the test systems before each new DAT release.
 

The following email domains are on a block list for GetClean:

NOTE: This list is updated as newer maintenance releases of the GetClean tool become available.
 

After you upload your data, you can expect the following:

If your request is urgent, contact Technical Support in your region.

• If you are a registered user, type your User ID and Password, and then click Log In.
• If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

For detailed information about how to install and use GetClean, see the How to use GetClean video.