Microsoft Office files in encrypted folder can't be saved
Last Modified: 2024-01-06 05:10:44 Etc/GMT
Affected Products
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Microsoft Office files in encrypted folder can't be saved
Technical Articles ID:
KB69865
Last Modified: 2024-01-06 05:10:44 Etc/GMT EnvironmentFile and Removable Media Protection (FRP) 5.1.x
Microsoft Office Professional For FRP supported environments, see KB81149 - Supported platforms for File and Removable Media Protection. Problem
You can't save Microsoft Office files that reside in an encrypted folder over the network. This issue occurs even though the file extension is added to the FRP policy under File Extension Exclusions. The problem occurs only with Office files, such as The original file is corrupted and you must save the file at a different location. When you try to save the document, you see the following error: There has been a network or file permission error. The network connection may be lost. (\\###.###.###.###\path\file_name.docx) CauseWhen the Office application saves the file, it creates a
The File Extension Exclusions is configured only for
Solution
This issue is fixed in FRP 5.2.0 and later. Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.
Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products. WorkaroundAdd the
For details about file extension exclusions, see the "Encryption Options policy page" in the FRP Product Guide. For product documents, go to the Product Documentation portal.
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