Microsoft Office files in encrypted folder can't be saved

Technical Articles ID: KB69865
Last Modified: 2024-01-06 05:10:44 Etc/GMT

Environment

File and Removable Media Protection (FRP) 5.1.x
Microsoft Office Professional

For FRP supported environments, see KB81149 - Supported platforms for File and Removable Media Protection.

Problem

You can't save Microsoft Office files that reside in an encrypted folder over the network. This issue occurs even though the file extension is added to the FRP policy under File Extension Exclusions.

The problem occurs only with Office files, such as docx and xlsx, but not with .txt files.

The original file is corrupted and you must save the file at a different location.

When you try to save the document, you see the following error:

Microsoft Office Word

There has been a network or file permission error. The network connection may be lost.
(\\###.###.###.###\path\file_name.docx)

Cause

When the Office application saves the file, it creates a .tmp file (T1). The application then fills the file with data that needs to be saved. It renames the original file to a .tmp file (T2), and renames the first .tmp file (T1) to the original file name. Then, it removes the .tmp file (T2).

The File Extension Exclusions is configured only for .docx and not for .tmp. So, if you save it to an encrypted folder, the (T1) version is encrypted because the extension is not .docx.

Solution

This issue is fixed in FRP 5.2.0 and later.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

Add the .docx and .tmp file extensions to the File Extension Exclusions policy.

For details about file extension exclusions, see the "Encryption Options policy page" in the FRP Product Guide.

For product documents, go to the Product Documentation portal.

Affected Products

Languages:

This article is available in the following languages:

Knowledge Center

Microsoft Office files in encrypted folder can't be saved

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

Microsoft Office files in encrypted folder can't be saved

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title