Warning: DB Server Key Check Failed
Technical Articles ID:
KB71125
Last Modified: 2023-07-11 10:30:26 Etc/GMT
Last Modified: 2023-07-11 10:30:26 Etc/GMT
Affected Products
Languages:
This article is available in the following languages:
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Warning: DB Server Key Check Failed
Technical Articles ID:
KB71125
Last Modified: 2023-07-11 10:30:26 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x
Problem
The following error displays on the ePO logon page:
Cause
The administrator has restored an existing database to a new ePO 5.x installation, without replacing the needed keystore. During installation, ePO checks to see if a known value in the database keystore can be decrypted. If decryption isn't possible, the ePO keystore either has been changed or is corrupted. As a result, the following hold true:
Solution
When this error occurs, implement a Disaster Recovery. Follow the steps documented in KB66616 - ePolicy Orchestrator server backup and disaster recovery procedure. The backup must match the database and ePO system file time stamp (a healthy backup).
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